We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-3802997
5 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3802997 The complaint Mr C is represented. He says Portal Financial Services LLP (‘Portal’) gave him unsuitable advice in 2017 to switch from the Defined Contributions Pension (the ‘pension’) he had to a Self-Invested Personal Pension (the ‘SIPP’). His representative says Portal conduc... (6 pages)View decision -
Decision Reference DRN-3860127
5 Jan 2023 Zurich Assurance Ltd UpheldInsuranceDRN-3860127 The complaint Mr G complains about the decision by Zurich Assurance Ltd to terminate his income protection claim. What happened Mr G is covered by his employer’s group income protection scheme, the aim of which is to pay benefit in the event he can’t work because of illness or ... (5 pages)View decision -
Decision Reference DRN-3878663
5 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3878663 The complaint Mr M complains that HSBC UK Bank Plc unfairly recorded a default on his credit file. What happened In 2016, Mr M was added as a joint account holder to his brother’s existing bank account with HSBC. The account had been open since 2012. In March 2022, Mr M said he... (3 pages)View decision -
Decision Reference DRN-3883558
5 Jan 2023 Halifax Share Dealing Limited UpheldPensions and AnnuitiesDRN-3883558 The complaint Mr F has complained about what he considers to have been delays created by Halifax Share Dealing Limited in the sale proceeds of shares he held being counted as “tradable funds” for reinvestment. As such, Mr F considers that he has lost out on a number of shares i... (11 pages)View decision -
Decision Reference DRN-3833001
5 Jan 2023 Indigo Michael Limited UpheldConsumer CreditDRN-3833001 The complaint Mr R (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before providing him with the facility. What happened Mr R approached SNC for a Safety Net facility in Septe... (4 pages)View decision -
Decision Reference DRN-3766339
5 Jan 2023 Studio Retail Limited UpheldConsumer CreditDRN-3766339 The complaint Ms S believes Studio Retail Limited trading as Ace acted irresponsibly by agreeing a revolving credit account she’d applied for. What happened On 29 November 2018, Ms S opened a revolving credit account with Ace. They provided her with a credit limit of £200 which... (3 pages)View decision -
Decision Reference DRN-3883350
5 Jan 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3883350 The complaint Mr F complains that he was given incorrect information by ReAssure Limited about the life insurance cover on his pension policy. What happened Mr F asked ReAssure in January 2021 when his life cover would expire. ReAssure responded to say there was no expiry date ... (3 pages)View decision -
Decision Reference DRN-3883220
5 Jan 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3883220 The complaint Miss S complains that Volkswagen Financial Services (UK) Limited trading as Volkswagen Financial Services (VFS) refused to let her reject a faulty car. What happened In September 2020 Miss S acquired a new car cost £26,824 funded by a deposit and a hire purchase a... (3 pages)View decision -
Decision Reference DRN-3883010
5 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3883010 The complaint Mrs C complains that an international transfer she made through HSBC UK Bank Plc was returned to them and she had significant delays in receiving the money back into her account. What happened Mrs C attempted an international transfer on 26 April 2022, through HSB... (4 pages)View decision -
Decision Reference DRN-3883046
5 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3883046 The complaint Mr M has complained that Barclays Bank UK PLC has unreasonably and unfairly refused to refund him varying transactions on his bank account following the theft of his phone and wallet. What happened Mr M said he was on a tube in the London Underground at around 5am... (4 pages)View decision