We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-3264572
16 Feb 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3264572 The complaint Mr M has complained about TRANSUNION INTERNATIONAL UK LIMITED reporting an account as outstanding that was settled in an insolvency. What happened Following his discharge from an insolvency, Mr M’s accounts were marked as settled, except for an account ending -907... (3 pages)View decision -
Decision Reference DRN-3319169
16 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3319169 The complaint Mr M complains, in summary, about the customer service provided by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), in respect of a loan provided to him by ELL. What happened ELL provided Mr M with a loan for £2,000 in October 2019. The loan was to be... (8 pages)View decision -
Decision Reference DRN-3313942
16 Feb 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3313942 The complaint Mr and Mrs K and their adult son Mr K2 complain about Union Reiseversicherung AG’s (URV) settlement of their travel insurance claim. Mr and Mrs K have power of attorney for Mr K2, due to his medical condition, so as they act for him in this matter I’ll just refer ... (4 pages)View decision -
Decision Reference DRN-3222157
16 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3222157 The complaint Mr M complains about the way in which Mercedes-Benz Financial Services UK Limited (MBFS) handled the end of a hire purchase agreement. What happened In August 2018 Mr M entered into a three-year hire purchase agreement for a new car. At the end of the three-year t... (2 pages)View decision -
Decision Reference DRN-3170489
16 Feb 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3170489 The complaint Mr E and Mrs M are unhappy that Union Reiseversicherung AG (URV) declined a claim made of their travel insurance policy. All references to URV includes its agents. What happened Mr E and Mrs M had the benefit of an annual multi-trip policy, underwritten by URV (‘t... (4 pages)View decision -
Decision Reference DRN-3312928
16 Feb 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3312928 The complaint Mr H complained that Loans 2 Go Limited didn’t do affordability checks and so lent to him irresponsibly and provided a loan that was unaffordable. What happened Mr H took out a loan with Loans 2 Go as follows: Date taken Loan amount Term - Monthly repayment Total ... (3 pages)View decision -
Decision Reference DRN-3246018
16 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3246018 The complaint Mr and Mrs K complain Lloyds Bank PLC won’t reimburse money Mr K lost when he fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll recap the key points and focus on giving reas... (3 pages)View decision -
Decision Reference DRN-3319075
16 Feb 2022 Pockit Limited UpheldBanking and PaymentsDRN-3319075 The complaint Ms R complains that Pockit Limited did not transfer her balance to her new card when her old card expired and that they owe her money. What happened Ms R has held a Pockit account since 2017. Her card had expired so she tried to request a new card, but she says Po... (3 pages)View decision -
Decision Reference DRN-3228328
16 Feb 2022 Hitachi Capital (UK) Plc UpheldConsumer CreditDRN-3228328 The complaint Mr F’s complaint is about charges he’s been asked to pay by Hitachi Capital (UK) Plc, trading as Hitachi Capital Vehicle Solutions (“Hitachi”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I... (2 pages)View decision -
Decision Reference DRN-3318887
16 Feb 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3318887 The complaint Ms H is unhappy with the service she’s received from Fairmead Insurance Limited trading as Legal and General (Fairmead) when she made a subsidence claim under her insurance policy. What happened In September 2016 Ms H reported cracks and damage to her property to ... (6 pages)View decision
