We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-3289662
16 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3289662 The complaint Mrs W complains that Lloyds Bank PLC actions resulted in her being attacked and having money stolen from her. What happened Mrs W says she went to a Lloyds branch to withdraw £10,000 in cash In June 2021. She says Lloyds staff member repeated the amount she was wi... (2 pages)View decision -
Decision Reference DRN-3160922
16 Feb 2022 Amtrust Europe Limited UpheldInsuranceDRN-3160922 The complaint Mr W’s complaint is about information given to him by Amtrust Europe Limited’s legal helpline and the level of service he received from Amtrust in response to his complaint about this issue. All references to Amtrust include their claims handlers. What happened Mr... (5 pages)View decision -
Decision Reference DRN-2475506
16 Feb 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2475506 The complaint Mrs W complains that The Prudential Assurance Company Limited gave her misleading information about the benefits due to her following the passing of her husband. What happened Sadly in 2017 Mrs W’s husband passed away, Prudential wrote to Mrs W within a month of t... (2 pages)View decision -
Decision Reference DRN-3311717
16 Feb 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3311717 The complaint Ms B complains that Building Block Insurance PCC Ltd declined her pet insurance claim. My references to Building Block includes its agents. What happened Ms B has pet insurance for her dog, the insurer is Building Block. In April 2021 Ms B’s dog was struck by a ve... (3 pages)View decision -
Decision Reference DRN-3318679
16 Feb 2022 U K Insurance Limited UpheldInsuranceDRN-3318679 The complaint Miss W complains about U K Insurance Limited’s (UKI) handling of a claim under her roadside assistance policy. What happened Whilst she was driving Miss W’s vehicle broke down and she contacted UKI. When the technician arrived, she says no attempt was made to fix ... (4 pages)View decision -
Decision Reference DRN-2940639
16 Feb 2022 London General Insurance Company Limited UpheldInsuranceDRN-2940639 The complaint Mr D has complained that London General Insurance Company Limited (London General) declined a claim on his motor warranty insurance policy. Reference to London General includes its agents. What happened Mr D took out an extended motor warranty w... (3 pages)View decision -
Decision Reference DRN-3272166
16 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3272166 The complaint Mr J complains that HSBC UK Bank Plc (“HSBC”) didn’t help recover the money he lost to an investment scam. What happened Mr J fell victim to an investment scam and disputes several payments he made to XtraderFX. Two payments were made to Finproduct.Trade which Mr ... (7 pages)View decision -
Decision Reference DRN-3316479
16 Feb 2022 QIC Europe Ltd UpheldInsuranceDRN-3316479 The complaint Mr and Mrs H complain that QIC Europe Ltd (“QIC”) declined their claim for damage sustained to their roof during a storm. They want QIC to accept their claim and reimburse them for their repair costs. What happened Mr and Mrs H held buildings insurance with QIC. I... (3 pages)View decision -
Decision Reference DRN-3273043
16 Feb 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3273043 The complaint Mr and Mrs R complain about Fairmead Insurance Limited’s handling of a subsidence claim they made on a landlords insurance policy. Where I refer to Fairmead within this decision, this includes agents and representatives acting on its behalf. What happened Mr and M... (3 pages)View decision -
Decision Reference DRN-3316928
16 Feb 2022 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3316928 The complaint Mr M has complained through his representative that Markerstudy Insurance Company Limited turned down his claim under his motor insurance policy for the theft of his car. He’s also complained that Markerstudy allowed its salvage agent to sell his car, including th... (5 pages)View decision
