We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3419387
6 Apr 2022 National House-Building Council UpheldInsuranceDRN-3419387 The complaint Mr M and Miss M complain National House-Building Council (NHBC) has unfairly declined to cover the cost of interim fire safety measures, as part of an accepted building warranty claim, which was made on their Buildmark policy. What happened Mr M and Miss M own an ... (8 pages)View decision -
Decision Reference DRN-3368504
6 Apr 2022 Santander UK Plc UpheldMortgagesDRN-3368504 The complaint Mr C has complained that Santander UK Plc processed a product switch on a mortgage account he holds jointly with his former partner, Miss B, without his consent. To settle the complaint, Mr C wants Santander to unwind the new mortgage product, and pay compensation... (3 pages)View decision -
Decision Reference DRN-3380814
6 Apr 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3380814 The complaint Mr D complained his motor insurance policy was unfairly cancelled by Liverpool Victoria Insurance Company Limited (“LV”). What happened As the renewal of Mr D’s policy was approaching, Mr D received a communication from LV informing him that his policy would autom... (3 pages)View decision -
Decision Reference DRN-3416618
6 Apr 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3416618 The complaint Miss T is unhappy that Bank of Scotland plc (BOS) have been incorrectly reporting adverse information to her credit file. What happened Miss T had a current account with BOS with an agreed overdraft facility. In April 2020, the balance of Miss T’s account was such... (3 pages)View decision -
Decision Reference DRN-3362732
6 Apr 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3362732 The complaint Ms P, who is represented by a third party, says J D Williams & Company Limited (“J D Williams”), trading as Simply Be, irresponsibly lent to her. She has requested that the interest and late payment charges she has paid on two accounts she had be refunded. Wha... (4 pages)View decision -
Decision Reference DRN-3371711
6 Apr 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3371711 The complaint Mr C complains that Watford Insurance Company Europe Limited declined his claim on his motor insurance policy. What happened Mr C was involved in an accident and he made a claim on his policy. But Watford said Mr C hadn’t told it about after-market modifications m... (3 pages)View decision -
Decision Reference DRN-3347477
6 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3347477 The complaint Mr B says AvantCredit of UK, LLC irresponsibly lent to him. He says that it didn’t make proper affordability checks, and if had done it wouldn’t have lent to him. What happened This complaint is about one loan Avant provided to Mr B. On 6 January 2015 he borrowed ... (3 pages)View decision -
Decision Reference DRN-3418995
6 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3418995 The complaint Mr S complains that TSB Bank plc did not activate his account when they told him that they had. What happened Mr S lives overseas. He held a joint account with TSB with his late wife. The account hadn’t been used since 2011, so the account became inactive. Mr S co... (3 pages)View decision -
Decision Reference DRN-3416571
6 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3416571 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) made errors in managing his account. What happened Mr B had a Barclaycard with a limit of £2,850. In May 2020, the balance was £2,842. The minimum payment due by 8 June 2020 was £85.98.... (4 pages)View decision -
Decision Reference DRN-3394949
6 Apr 2022 British Gas Insurance Limited UpheldInsuranceDRN-3394949 The complaint Mr C complains about British Gas Insurance Limited’s (British Gas) handling of a claim made under his home emergency policy. What happened Mr C holds a home emergency policy with British Gas. Under this policy he made a claim in for a leak coming from the cold-wat... (2 pages)View decision