We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3061639
16 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3061639 The complaint Mrs M has complained that HSBC UK Bank Plc has registered a marker against her at CIFAS, the national fraud database. What’s happened? Between February and May 2020, Mrs M made four online applications for a HSBC bank account. HSBC says that when she gave it her a... (3 pages)View decision -
Decision Reference DRN-3300280
16 Feb 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3300280 The complaint Mr A complains about how Hastings Insurance Services Limited handled the renewal of his motor insurance policy. He wants increased compensation for his trouble and upset. What happened Mr A’s policy with Hastings was due for automatic renewal but it wasn’t able to... (3 pages)View decision -
Decision Reference DRN-3242067
16 Feb 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3242067 The complaint Mr R complains that a car that was supplied to him under a conditional sale agreement with Hyundai Capital UK Limited, trading as Hyundai Finance, wasn’t of satisfactory quality. He also complains about issues with his first payment under the agreement. What happe... (5 pages)View decision -
Decision Reference DRN-3290381
16 Feb 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3290381 The complaint Mrs D complains that One Call Insurance Services Limited gave her incorrect information about cancellation charges for her motor insurance policy. She wants a refund of the extra amount she paid to amend her policy. What happened Mrs D moved house and on the same ... (2 pages)View decision -
Decision Reference DRN-3318170
16 Feb 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3318170 The complaint Mr A complains about the way Inter Partner Assistance SA handled his claim under his home emergency insurance policy. All references to Inter Partner include agents acting on its behalf. What happened I issued a provisional decision on this matter earlier this mon... (5 pages)View decision -
Decision Reference DRN-3013011
16 Feb 2022 Best Risk Management & Financial Service Limited UpheldInsuranceDRN-3013011 The complaint Mrs G complains that Best Risk Management & Financial Service Limited won’t cover her income protection claim, after she says it mis-sold her income protection. What happened Mrs G purchased an income protection policy through Best Risk in September 2017. She ... (3 pages)View decision -
Decision Reference DRN-3315889
16 Feb 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3315889 The complaint Mr L has complained that Skyfire Insurance Company Limited refused to pay his claim on his motor insurance policy following an accident. What happened Mr L took out a motor insurance policy with Skyfire through an online price comparison site. When he had an accid... (3 pages)View decision -
Decision Reference DRN-3254575
16 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3254575 The complaint Mr P complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision -
Decision Reference DRN-3229046
16 Feb 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3229046 The complaint Mrs L complains about the way that some replacement windows and doors, that she paid for using a fixed sum loan agreement with Shawbrook Bank Limited, were sold to her. She also complains about some issues with the replacement windows and doors. She’s being repres... (4 pages)View decision -
Decision Reference DRN-3242501
16 Feb 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3242501 The complaint Mr M complains about the suitability of the advice he received from Sun Life Assurance Company of Canada (U.K) Limited (SunLife) to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan in 1997. He says he would have chosen one of the in- house o... (5 pages)View decision
