We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3261407
16 Feb 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3261407 The complaint Mrs W complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to her the money that she paid for help with relinquishing a timeshare agreement. She’s being represented in her complaint by a claims management company. What happened Mrs W and ... (3 pages)View decision -
Decision Reference DRN-3261625
16 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3261625 The complaint and background Mr W has complained about changes to HSBC UK Bank Plc’s charging structure for overdrafts. He explained that he had already been unhappy with the amounts he was being charged, and that this was exacerbated by the increase in interest rates. HSBC did... (3 pages)View decision -
Decision Reference DRN-3317655
16 Feb 2022 Home in One Financial Services Limited UpheldMortgagesDRN-3317655 The complaint Mr R and Mrs P are unhappy with the service they received from Home in One Financial Services Ltd (HIO) when they applied for a mortgage. What happened Mr R and Mrs P sought mortgage advice from a company which is the appointed representative of HIO. In this provi... (3 pages)View decision -
Decision Reference DRN-3123352
16 Feb 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3123352 The complaint Mrs A complains about the way TSB Bank plc (‘TSB’) handled her request for a refund of a holiday she paid for but which was subsequently cancelled. What happened Mrs A purchased a package holiday consisting of flights and accommodation using her TSB credit card on... (6 pages)View decision -
Decision Reference DRN-3315571
16 Feb 2022 One Sure Insurance Limited UpheldInsuranceDRN-3315571 The complaint Mr S complains that One Sure Insurance Limited gave him poor service in connection with a motor trade insurance policy. Where I refer to One Sure, I include employees and others insofar as I hold One Sure responsible for their acts or omissions. What happened Mr S... (5 pages)View decision -
Decision Reference DRN-3317345
16 Feb 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3317345 The complaint Mr H complains because Great Lakes Insurance SE hasn’t offered to refund the premiums he paid for an annual-multi trip travel insurance policy. What happened Mr H purchased an annual-multi trip travel insurance policy, provided by Great Lakes. The policy was purch... (5 pages)View decision -
Decision Reference DRN-2880056
16 Feb 2022 Bamboo Limited UpheldConsumer CreditDRN-2880056 Complaint Mr O has complained that Bamboo Limited (“Bamboo”) irresponsibly provided him with unaffordable guarantor loans. Background Bamboo provided Mr O with an initial loan of £4,000.00 in June 2015. The loan was secured by way of a guarantee and indemnity agreement and was ... (5 pages)View decision -
Decision Reference DRN-3313345
16 Feb 2022 Hyperformance Ltd UpheldInsuranceDRN-3313345 The complaint Mr A and Mrs K have complained about their motor insurance broker, Hyperformance Ltd. They believe it gave their insurer incorrect information, which caused their insurer to avoid their policy (treat it as though it had never existed) and, by association, decline ... (5 pages)View decision -
Decision Reference DRN-3260531
16 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3260531 Complaint Mr M has complained that Barclays Bank UK Plc (“Barclays”) unfairly added charges to the overdraft on his current account. Background One of our adjudicators looked at this complaint and thought that what Barclays has already done – refunding the overdraft fees added ... (3 pages)View decision -
Decision Reference DRN-3286341
15 Feb 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3286341 The complaint This is a complaint about NewDay Ltd’s decision to decline a claim Mrs B made under section 75 of the Consumer Credit Act 1974 (“CCA”). Mrs B is represented by a claims management company (“CMC”). What happened The background to this dispute is well known to all p... (5 pages)View decision
