We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3378167
31 Mar 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3378167 The complaint Mr M complains about a fraud prevention marker recorded by BMW Financial Services(GB) Limited trading as BMW Financial Services. What happened In April 2017, Mr M went to a dealership to look at replacing his car. He says he spoke to a salesperson at the dealershi... (3 pages)View decision -
Decision Reference DRN-2439034
31 Mar 2022 Neovision Wealth Management Limited UpheldInvestmentsDRN-2439034 The complaint Mrs K is complaining about Neovision Wealth Management Limited (‘Neovision’), she says that one of its appointed representatives (‘ARs’), Providence Wealth Limited (‘Providence Wealth’) is responsible for advice she received to make a high-risk, unregulated invest... (22 pages)View decision -
Decision Reference DRN-3364820
31 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3364820 The complaint Mr S complains that Barclays Bank UK PLC failed to refund a number of transactions that he didn’t authorise. What happened Mr S has said that he was visiting family on an extended trip abroad when he noticed messages from Barclays about the funds available in his ... (7 pages)View decision -
Decision Reference DRN-3180730
31 Mar 2022 Lloyds Bank PLC UpheldInsuranceDRN-3180730 The complaint Mr B complains that Lloyds Bank PLC has not fully compensated him following it upholding his loan payment protection insurance (PPI) mis-selling complaint. What happened The background and circumstances leading up to this complaint are known to both parties – so I... (3 pages)View decision -
Decision Reference DRN-3353897
31 Mar 2022 Martin Aitken Financial Services Limited UpheldPensions and AnnuitiesDRN-3353897 The complaint Mr T complains that Martin Aitken Financial Services Limited (‘MAFS’) recommended he transfer the benefits he held in three personal pensions and a group personal pension to a self-invested personal pension (‘SIPP’). The funds were subsequently invested in high-ri... (10 pages)View decision -
Decision Reference DRN-3398174
31 Mar 2022 3J Finance Limited UpheldConsumer CreditDRN-3398174 The complaint Mr B is complaining that he wasn’t made aware that he was taking out a fixed sum loan agreement (“loan”) with 3J Finance Limited (“3J”) to fund an online education course for his children with a supplier that I will call “E”. He’s also unhappy he wasn’t allowed to... (6 pages)View decision -
Decision Reference DRN-3406735
31 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3406735 The complaint Mr A complains Bank of Scotland plc trading as Halifax (Halifax) unfairly registered a late payment on his credit file and charged interest on his credit card account after it agreed not to. What happened Mr A says he had an agreement with Halifax, that provided h... (4 pages)View decision -
Decision Reference DRN-3255168
31 Mar 2022 AXIS Specialty Europe SE UpheldInsuranceDRN-3255168 The complaint Mr T and X complain about the level of service and claim decisions reached by AXIS Speciality Europe SE (Axis) following claims against their real estate property owner insurance policy. Reference to Axis includes their agents. What happened Mr T is the freeholder... (4 pages)View decision -
Decision Reference DRN-3042870
31 Mar 2022 Kession Capital Limited UpheldInvestmentsDRN-3042870 Complaint Mr M complains about Swan Securities and Investments Limited (“Swan”) which, at the time of the events subject to complaint, was an appointed representative of Kession Capital Limited (“Kession”). Mr M says he was advised by Swan to invest into high-risk unregulated i... (9 pages)View decision -
Decision Reference DRN-3367412
31 Mar 2022 Landmark Mortgages Limited UpheldMortgagesDRN-3367412 The complaint Mr and Mrs F complain that Landmark Mortgages Limited recorded adverse information on their credit file. What happened Mr and Mrs F had a mortgage with Landmark. In May 2021, as they were close to redeeming the mortgage, they contacted Landmark to as if any furthe... (2 pages)View decision
