We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-3363774
31 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3363774 The complaint Ms H has complained about Aviva Insurance Limited. She isn’t happy about the way it dealt with a claim under her motor insurance policy. What happened Ms H made a claim under her motor insurance policy after her car was stolen in March 2021. Aviva looked into the ... (2 pages)View decision -
Decision Reference DRN-3356016
30 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3356016 The complaint Mr M complains in his capacity as director of “A”, a limited company, about AXA Insurance UK Plc’s decision to decline a claim for loss of rent following an escape of water. What happened Mr M made a claim on behalf of A, when his tenant reported a leak at the pro... (3 pages)View decision -
Decision Reference DRN-3395404
30 Mar 2022 Retail Money Market Ltd UpheldConsumer CreditDRN-3395404 The complaint Mr S complains Retail Money Market Ltd, trading as Ratesetter, are holding him liable for a loan he says he didn’t apply for. What happened In July 2018, a loan was taken out in Mr S’s name for £25,000. Mr S says he didn’t take this loan out. Mr S ran a business a... (4 pages)View decision -
Decision Reference DRN-3339316
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3339316 The complaint Mr K complains that Bank of Scotland plc (“BOS”) has refused to refund several payments he made to a fraudulent investments trading company (Tradetime). These payments were made using Mr K’s BOS credit and debit cards. Mr K has a representative in this matter. F... (5 pages)View decision -
Decision Reference DRN-3408158
30 Mar 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-3408158 The complaint Mr P complained that Scottish Equitable Plc (trading as Aegon) had not issued updated terms and conditions relating to his pension investment despite alterations to legislation affecting the product. Mr P stated that the terms no longer made sense and sought clari... (3 pages)View decision -
Decision Reference DRN-3249490
30 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3249490 The complaint Mr S complains about end of contract charges when his agreement with Mercedes-Benz Financial Services UK Limited ended. He’s also unhappy that the car wasn’t collected on the arranged date and seeks compensation for the losses he incurred as a result. What happene... (3 pages)View decision -
Decision Reference DRN-3337945
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3337945 The complaint Mr A complains that NewDay Ltd (trading as Opus) won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr A came across a binary options company called Golden Markets online. He contacted them and was promised... (4 pages)View decision -
Decision Reference DRN-3341680
30 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3341680 The complaint P, a limited company, complained that Lloyds Bank PLC (‘Lloyds’) closed their merchant account without good cause and without notifying them. What happened P had a merchant account with Lloyds for some years that was used to take subscription payments online. In J... (6 pages)View decision -
Decision Reference DRN-3360178
30 Mar 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3360178 The complaint Mr B has complained that Marks & Spencer Financial Services Plc unfairly prevented him from making a transaction which caused a great degree of distress and inconvenience. What happened On 17 July 2021, Mr B made a payment to his credit card for £1,400, this w... (3 pages)View decision -
Decision Reference DRN-3314988
30 Mar 2022 LEASYS UK LTD UpheldConsumer CreditDRN-3314988 The complaint Mr F acquired a new car in November 2019, by means of a 36 month hire agreement with LEASYS UK LTD. He complains that his car did not correspond to its description as advertised. He also complains that his car was also not of satisfactory quality at the point of s... (5 pages)View decision
