We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3316091
15 Feb 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3316091 The complaint Mrs W complains Vanquis Bank Limited (Vanquis) unfairly suspended the use of her credit card. What happened Mrs W says she received a letter from Vanquis in late January 2021, advising her that she needed to take action to prevent her credit card being suspended, ... (4 pages)View decision -
Decision Reference DRN-2880365
15 Feb 2022 UK Credit Limited UpheldConsumer CreditDRN-2880365 The complaint Miss S, through a representative, says UK Credit Limited lent to her irresponsibly. What happened Miss S took out a 60-month guarantor loan for £5,000 from UK Credit on 29 July 2014. The monthly repayments were £184.67 and the total repayable was £11,044.20. It wa... (4 pages)View decision -
Decision Reference DRN-3203387
15 Feb 2022 The Protection Specialist Limited UpheldClaims ManagementDRN-3203387 The complaint Mr G and Ms M complain about The Protection Specialist Limited trading as The Fair Trade Practice (TPS) and the settlement fee they are being charged for work they think was completed by another Claims Management Company (CMC). What happened On 9 August 2019, Mr G... (3 pages)View decision -
Decision Reference DRN-3308365
15 Feb 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3308365 The complaint Mr A complains that he could not access his share dealing account with Halifax Share Dealing Limited (“HSDL”) for several months. He wants compensation for the trading opportunities he’s lost. What happened Mr A has dealt online with HSDL for several years. He say... (3 pages)View decision -
Decision Reference DRN-3315735
15 Feb 2022 HSBC UK Bank Plc UpheldMortgagesDRN-3315735 The complaint Mr C complains that he was unable to port his mortgage with HSBC UK Bank Plc due to its delays, unfair processes and errors. He asks that it refunds the early repayment charge (ERC) he paid. What happened Mr C had a mortgage with HSBC. In mid-2020 Mr C decided to ... (3 pages)View decision -
Decision Reference DRN-3146586
15 Feb 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3146586 The complaint Mr B complains that Union Reiseversicherung AG (URV) declined his claim against his travel insurance policy following curtailment of his trip. Reference to URV includes its agents. Mr B’s son, who I’ll refer to as Mr B1, is helping Mr B to bring his complaint. Wha... (3 pages)View decision -
Decision Reference DRN-3233722
15 Feb 2022 British Gas Insurance Limited UpheldInsuranceDRN-3233722 The complaint Mr M complains that British Gas Insurance Ltd declined his claim to repair a leaking gas supply pipe under his home emergency policy. What happened Mr M’s gas supply was turned off at the meter in mid-December 2020. He says the engineer attending told him there wa... (5 pages)View decision -
Decision Reference DRN-3288920
15 Feb 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3288920 The complaint Mr R complains about the delays Liverpool Victoria Insurance Company Limited (LV) caused in making repairs after he made a claim on his commercial motor insurance policy. He wants compensation for his consequent van hire charges. What happened Mr R’s van was taken... (2 pages)View decision -
Decision Reference DRN-3174271
15 Feb 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3174271 The complaint Mr C complains that JD Williams & Company Limited irresponsibly increased the limit on his shopping credit account and increased the interest rate on the account overtime. What happened Mr C took a shopping account with JD Williams in April 2017. The account h... (4 pages)View decision -
Decision Reference DRN-3097190
15 Feb 2022 Belmont Green Finance Limited UpheldMortgagesDRN-3097190 The complaint Mr F and Miss N complain that Belmont Green Finance Limited, trading as Vida Homeloans, increased their monthly mortgage payments. Mr F has led the complaint throughout. What happened In 2018, following advice from a broker, Mr F and Miss N took out a mortgage wit... (3 pages)View decision
