We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3373705
30 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3373705 The complaint Mr and Mrs S has complained that Shawbrook Bank Limited rejected their claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr and Mrs S bought solar panels for their home in 2015. The purchase was funded by a loan from Shawbrook, and t... (3 pages)View decision -
Decision Reference DRN-3266432
30 Mar 2022 Future Finance Loan Corporation Limited UpheldConsumer CreditDRN-3266432 The complaint Miss S complains Future Finance Loan Corporation Limited (‘Future Finance’) irresponsibly approved her for multiple loans. What happened Miss S was approved for the following loans by Future Finance: Loan Date Amount Term In Study Repayment Out Of Study Repayment ... (9 pages)View decision -
Decision Reference DRN-3328570
30 Mar 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3328570 The complaint Miss M is unhappy that Monzo Bank Ltd won’t refund the money she’s lost to a fraudster. What’s happened? Miss M has fallen victim to a safe account scam. She says that, on 8 June 2021, she missed lots of calls from different telephone numbers whilst in a meeting a... (4 pages)View decision -
Decision Reference DRN-3407080
30 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3407080 The complaint Mr S complains that a motorbike he’d acquired via a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. What happened In July 2020 Mr S acquired a new motorbike via a two-year hire purchase agreement with MotoNovo. He says around ... (3 pages)View decision -
Decision Reference DRN-3346173
30 Mar 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3346173 The complaint Mrs D has complained that Omni Capital Retail Finance Limited (“Omni Capital”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 in relation to her purchase of some solar panels. Background Mrs D bought solar panels for her home in Mar... (2 pages)View decision -
Decision Reference DRN-3405237
30 Mar 2022 Southern Pacific Mortgage Limited UpheldMortgagesDRN-3405237 The complaint Mr N complains about the actions of Southern Pacific Mortgage Limited in respect of his mortgage with it after he became bankrupt. He says it: - Unfairly tried to pursue him for the outstanding debt. - Incorrectly applied a second default to the mortgage account i... (6 pages)View decision -
Decision Reference DRN-3222327
30 Mar 2022 Broom Consultants Ltd UpheldPensions and AnnuitiesDRN-3222327 The complaint Mr C complains that Broom Consultants Ltd (BCL) didn’t provide him with sufficient information when they advised him on transferring out of his defined benefit (DB) pension. What happened In 2012, Mr C was referred by another financial adviser firm (Firm A) to BCL... (5 pages)View decision -
Decision Reference DRN-3356592
30 Mar 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3356592 The complaint Mrs L complains about a fixed-sum loan agreement that was entered into with Omni Capital Retail Finance Limited. She says that she didn’t sign any agreement and that she should be allowed to exit this. What happened In October 2019, Mrs L and some of her family me... (4 pages)View decision -
Decision Reference DRN-3391995
30 Mar 2022 Mercer Limited UpheldPensions and AnnuitiesDRN-3391995 The complaint Mr R complains about the level of service provided by Mercer Limited trading as Mercer Jelf Financial Planning (‘Mercer’) in relation to his self-invested personal pension (SIPP). He says despite acknowledging some errors, the amount of compensation offered by Mer... (7 pages)View decision -
Decision Reference DRN-3406355
30 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3406355 The complaint Mr R has complained about delays by The Prudential Assurance Company Limited in making a pension transfer to his self-invested personal pension (SIPP). What happened In March 2020 Mr R, through his financial adviser, started the process to transfer money from his ... (5 pages)View decision
