We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3300710
14 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3300710 The complaint Mr M complains about the charge for excess mileage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after he voluntarily terminated the hire purchase agreement under which a car had been supplied to him. What happened I ... (6 pages)View decision -
Decision Reference DRN-3299205
14 Feb 2022 Best Practice IFA Group Limited UpheldPensions and AnnuitiesDRN-3299205 The complaint Mrs G says the advice given and the arrangements made by City Capital Analysis Limited (CCAL) to transfer benefits from her two occupational pension schemes (OPS) into a Self- invested Personal Pension (SIPP) was unsuitable. CCAL was an appointed representative of... (13 pages)View decision -
Decision Reference DRN-3314458
14 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3314458 The complaint Mr and Mrs S complain that HSBC UK Bank Plc (“HSBC”) has refused to refund payments they made using their HSBC Visa debit card. They made these payments to Optionstarsglobal, which turned out to be a fraudulent binary options company. What happened The circumstan... (5 pages)View decision -
Decision Reference DRN-3306054
14 Feb 2022 Zopa Limited UpheldConsumer CreditDRN-3306054 The complaint Mr M complains about Zopa Limited holding him liable for a loan he says he didn’t take out. What happened In July 2019, a loan was taken out in Mr M’s name with Zopa for £10,000. Mr M says he didn’t take this loan out. Mr M had a close friend, who I’ll refer to as... (6 pages)View decision -
Decision Reference DRN-3300731
14 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3300731 The complaint Miss F complains about the charge for excess mileage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after she voluntarily terminated the hire purchase agreement under which a car had been supplied to her. What happened... (5 pages)View decision -
Decision Reference DRN-3268431
14 Feb 2022 S.D. Taylor Limited UpheldConsumer CreditDRN-3268431 The complaint Ms W, through her representative, complains that S.D. Taylor Limited, trading as loansathome4u (LAH) lent to her irresponsibly. Ms W entered an individual voluntary arrangement (IVA) on 3 March 2020. Ms W’s insolvency practitioners have been made aware of this com... (6 pages)View decision -
Decision Reference DRN-3300764
14 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3300764 The complaint Mr K complains about the charges for excess mileage and damage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after he voluntarily terminated the hire purchase agreement under which a car had been supplied to him. What... (7 pages)View decision -
Decision Reference DRN-3099716
14 Feb 2022 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-3099716 The complaint Mr C complains that Legal and General Assurance Society Limited (L&G) haven’t used a fair start date for his annuity. What happened Mr C had a pension policy with Aegon which had a guaranteed annuity rate attached to it. In 2017, Aegon decided to stop providin... (4 pages)View decision -
Decision Reference DRN-2943560
14 Feb 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-2943560 The complaint Mr C complains that Scottish Equitable Plc (trading as Aegon) didn’t ensure his annuity was set up in-line with his contractual right to payment. What happened Mr C had three section 226 Retirement annuity policies with Aegon. Two of the plans were issued with the... (4 pages)View decision -
Decision Reference DRN-3313811
14 Feb 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3313811 The complaint X complains about the way Skyfire Insurance Limited handled a third party car insurance claim against him and the impact that had on his annual insurance premium. What happened X has a car insurance policy underwritten by Skyfire. In October 2020, Skyfire were not... (6 pages)View decision
