We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-2954737
14 Feb 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-2954737 The complaint Mr F says 1Plus1 Loans Limited lent to him irresponsibly. What happened Mr F took out a 60-month guarantor loan from 1Plus1 Loans for £6,000 on 1 May 2019. The monthly repayments were £228.75 and the total amount repayable was £13,725. It was given on the basis th... (4 pages)View decision -
Decision Reference DRN-3309555
14 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3309555 The complaint Mr W complains about the charge for excess mileage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after he voluntarily terminated the hire purchase agreement under which a car had been supplied to him. What happened I ... (5 pages)View decision -
Decision Reference DRN-3232916
14 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3232916 The complaint Mrs M complains about the amount that she’s been charged by Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, for damage to a car that she returned at the end of her hire purchase agreement. What happened A new car was supplied to Mrs ... (3 pages)View decision -
Decision Reference DRN-2887083
14 Feb 2022 Bamboo Limited UpheldConsumer CreditDRN-2887083 The complaint Mr R complains Bamboo Limited (trading as Bamboo Loans) lent to him irresponsibly. What happened In March 2015 Mr R applied for, and was given a guarantor loan for £5,000, which was repayable over a period of 48 months. Bamboo paid the loan funds to the guarantor ... (3 pages)View decision -
Decision Reference DRN-3286901
14 Feb 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3286901 The complaint Miss H has complained about her property insurer, The National Farmers' Union Mutual Insurance Society Limited (NFU) in respect of a claim she made to it when water damage occurred at her home. What happened There was a leak from a shower in an en-suite bathr... (8 pages)View decision -
Decision Reference DRN-3271131
14 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3271131 The complaint Mr C complains that Revolut Ltd blocked and closed his account. And haven’t returned money to him he says was paid into his account. What happened In April 2020, Revolut carried out a review of Mr C’s account. And asked Mr C to provide information about how he use... (3 pages)View decision -
Decision Reference DRN-3092362
14 Feb 2022 MBNA Limited UpheldBanking and PaymentsDRN-3092362 The complaint Mrs G is complaining MBNA Limited hasn’t refunded losses she incurred after a flight provider went into liquidation. She brings the claim under S75 Consumer Credit Act 1974 (‘S75’). What happened In April 2019 Mrs G entered into contract with a third party – who I... (8 pages)View decision -
Decision Reference DRN-3179078
14 Feb 2022 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-3179078 The complaint Mr W is complaining that JAJA FINANCE LTD won’t refund a payment he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons f... (2 pages)View decision -
Decision Reference DRN-3295929
14 Feb 2022 AWP P&C SA UpheldInsuranceDRN-3295929 The complaint Miss C complains because AWP P&C SA (‘AWP’) hasn’t paid a claim under her travel insurance policy for a trip that was cut short. All references to AWP include the agents it has appointed to handle claims on its behalf. What happened Miss C held a single trip t... (4 pages)View decision -
Decision Reference DRN-3312546
14 Feb 2022 Soteria Insurance Limited UpheldInsuranceDRN-3312546 The complaint Miss D has complained about her car insurer Soteria Insurance Limited in respect of work it carried out on her car after she had an accident. What happened A tyre on Miss D’s car burst and she collided with a hedge. Soteria took her car for repair. But Miss D wasn... (5 pages)View decision
