We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3189022
14 Feb 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3189022 The complaint Mr J complains that Portal Financial Services LLP (Portal) provided unsuitable advice to transfer a personal pension plan (PPP) to a self-invested personal pension (SIPP) and to invest in unregulated collective investment schemes (UCIS). What happened Mr J contact... (5 pages)View decision -
Decision Reference DRN-3252015
14 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3252015 Complaint Mr R has complained that HSBC UK Bank Plc (“HSBC”) unfairly continued applying charges on his current account which caused him financial difficulty. Background One of our adjudicators looked at Mr R’s complaint and thought HSBC should have realised Mr R was already st... (2 pages)View decision -
Decision Reference DRN-3312800
14 Feb 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3312800 The complaint Mr G has complained about the way Barclays Bank UK Plc dealt with a request to port (transfer) his mortgage onto a new property. Mr G has several complaint points: an inability to contact anyone and the unavailability of mortgage advisers in his local branches; ... (6 pages)View decision -
Decision Reference DRN-3025981
14 Feb 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3025981 The complaint Mr P complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid for a holiday voucher. What happened Mr P used his Tesco Bank credit card in August 2012 to pay £196.72 for a holiday voucher from a holiday company t... (3 pages)View decision -
Decision Reference DRN-3310064
14 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3310064 Complaint Mr B has complained that HSBC UK Bank Plc (“HSBC”) irresponsibly provided increased his overdraft and credit card limits as well as irresponsibly provided him with a personal loan. Background HSBC increased Mr B’s overdraft limit from £1,500.00 to £3,000.00 in Septemb... (4 pages)View decision -
Decision Reference DRN-3029489
14 Feb 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3029489 The complaint Mr S complains about the service he received from Clydesdale Bank Plc trading as Virgin Money. What happened Mr S has a Virgin Money credit card account. He noticed a transaction on his statements he didn’t recognise and notified Virgin Money. Mr S was unhappy a f... (2 pages)View decision -
Decision Reference DRN-3311301
14 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3311301 The complaint Ms G complains that Lloyds Bank Plc (“Lloyds”) failed to refund £91,379.09 she paid to scammers posing as investment brokers. The details of this complaint are well known to both parties, so I will not repeat all the details again here. In brief summary, Ms G cont... (5 pages)View decision -
Decision Reference DRN-3249737
14 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3249737 Complaint Ms B has complained that HSBC Bank Plc (trading as “First Direct”) unfairly continued applying charges to her overdraft when she was in financial difficulty. Background Ms B made complaints about two accounts to us. This decision is only looking at what happened on he... (2 pages)View decision -
Decision Reference DRN-3226726
14 Feb 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3226726 Complaint Miss P is unhappy with what The Royal Bank of Scotland Plc (“RBS”) has done to put things right in relation to her complaint about her overdraft charges. Background Miss P also complained about the sale of a packaged bank account. But we’ve looked at that complaint se... (3 pages)View decision -
Decision Reference DRN-3290449
13 Feb 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3290449 The complaint Mrs W complains that Marks & Spencer Financial Services Plc (trading as M&S Bank) has refused to reimburse money she lost when falling victim to a scam. What happened Where the facts of this case are well known to both parties, I won’t detail them again he... (4 pages)View decision
