We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3393940
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3393940 The complaint Mrs L complains that NewDay Ltd, trading as Aqua (NewDay) lent to her irresponsibly when they agreed a credit card for her and then continued to increase the credit limit on several occasions. What happened I issued a provisional decision to both parties on 1 Marc... (7 pages)View decision -
Decision Reference DRN-3323365
30 Mar 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3323365 The complaint Mr P is unhappy that Monzo Bank Ltd won’t refund the money he’s lost to a fraudster. What’s happened? In May 2021, Mr P noticed some suspicious activity on his Monzo account. He was reporting it to Monzo using its online chat function when he received a telephone ... (3 pages)View decision -
Decision Reference DRN-3399338
30 Mar 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3399338 The complaint Mr R has complained that STARTLINE MOTOR FINANCE LIMITED (‘Startline’) has recorded a default on his credit file and registered a marker against him at CIFAS – the national fraud database. What’s happened? Mr R entered into a hire purchase agreement with Startline... (6 pages)View decision -
Decision Reference DRN-3377231
30 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3377231 Complaint Miss W has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Miss W with a loan for £5,000.00 in ... (3 pages)View decision -
Decision Reference DRN-3317511
30 Mar 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3317511 The complaint Ms J has complained about Brightside Insurance Services Limited trading as Brightside. She isn’t happy about the way it cancelled her van insurance policy. What happened Ms J took out a van insurance policy through Brightside. Although she was fully up to date wit... (2 pages)View decision -
Decision Reference DRN-3373417
29 Mar 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3373417 The complaint Miss H complains PayrNet Limited reviewed her PayrNet account and hasn’t returned money paid into her account to her. She says this caused her financial problems. What happened Miss H had a Pockit account. Miss H received her usual Department for Work and Pensions... (3 pages)View decision -
Decision Reference DRN-3322846
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3322846 The complaint Miss Y is unhappy that NewDay Ltd rejected her chargeback request. What happened In July 2021 Miss Y purchased an item online and paid using her NewDay credit card. The item cost £140. When Miss Y received the item it was damaged, so she contacted the seller and a... (2 pages)View decision -
Decision Reference DRN-3396725
29 Mar 2022 Tilney Financial Planning Limited UpheldPensions and AnnuitiesDRN-3396725 The complaint Mr B complains that Tilney Financial Planning Limited previously trading as Edward Jones Limited gave him unsuitable advice to transfer his pensions to a Self Invested Personal Pension (‘SIPP’). All references to ‘Tilney’ will include information provided by, and ... (9 pages)View decision -
Decision Reference DRN-3293681
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3293681 The complaint Mr M complains that NewDay Ltd won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr M came across a binary options company called 72 Option online. They guaranteed profits and explained investing with them... (3 pages)View decision -
Decision Reference DRN-3026119
29 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3026119 The complaint Ms C complains that HSBC UK Bank Plc won’t reimburse money she lost when she says she fell victim to a binary options investment scam. What happened Around October 2018, Ms C received a cold call from a representative of Market Trading. The representative explain... (10 pages)View decision
