We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-2869807
11 Feb 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-2869807 The complaint Mr B complains about the advice given by BRG Ltd (‘BRG’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him which has resulted in him suffering a significant financial ... (9 pages)View decision -
Decision Reference DRN-3307071
11 Feb 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3307071 The complaint Ms W complains AXA Insurance UK Plc unfairly declined her claim and avoided her policy. What happened Ms W took out an annual travel insurance policy with AXA in 2018 and renewed it in 2019. In November 2019, Ms W travelled abroad, and unfortunately became unwell ... (5 pages)View decision -
Decision Reference DRN-3279052
11 Feb 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3279052 The complaint Mr T says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the two accounts he had be refunded. What happened This complaint is about two catalogue shopping accoun... (3 pages)View decision -
Decision Reference DRN-3310005
11 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3310005 The complaint Mr P has complained about the transfer of a personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited resp... (17 pages)View decision -
Decision Reference DRN-3286848
11 Feb 2022 U K Insurance Limited UpheldInsuranceDRN-3286848 The complaint Miss D complains U K Insurance Limited trading as Darwin (UKI) unfairly declined a claim against her motor insurance policy. Miss D thinks the claim should be met. What happened In April 2021, Miss D reported a claim to UKI. She said someone had taken her car with... (3 pages)View decision -
Decision Reference DRN-3244847
11 Feb 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3244847 The complaint Ms G complains that The Royal Bank of Scotland Plc (RBS) reported a default on her credit file many years after it should have done. What happened Ms G had a loan with RBS. She experienced financial difficulties and her account was transferred to RBS’ recoveries t... (3 pages)View decision -
Decision Reference DRN-3300972
11 Feb 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3300972 The complaint Mr J complains that Santander UK Plc failed to refund transactions he didn’t recognise. What happened Mr J asked Santander for copy statements relating to his closed account in support of an issue he was dealing with relating to a large payment he was due in 2017... (3 pages)View decision -
Decision Reference DRN-3212760
11 Feb 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3212760 The complaint Mrs S is unhappy Bank of Scotland plc closed her credit card without her asking it to. What happened Mrs S had a credit card with Bank of Scotland that benefitted from a 0% interest promotional rate and went into a branch to enquire about applying for new 0% inter... (3 pages)View decision -
Decision Reference DRN-3306800
11 Feb 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3306800 The complaint Mr A complains that Santander UK Plc didn’t credit his account with funds he deposited. What happened Mr A says that he tried to deposit £1,000 in cash through a machine outside a branch late on 4 August 2020. And that £20 was returned but the other £980 retained ... (3 pages)View decision -
Decision Reference DRN-3152973
11 Feb 2022 Bastion Insurance Co. Ltd UpheldInsuranceDRN-3152973 The complaint Ms B complains that Bastion Insurance Co. Ltd didn’t provide assistance to her when she claimed on her roadside assistance policy. What happened Ms B had a flat tyre so called Bastion for assistance. Bastion said that Ms B’s policy only provides roadside assistanc... (3 pages)View decision
