We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3235703
11 Feb 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3235703 The complaint Mr and Mrs B’s complaint is about a claim on their home insurance policy which was turned down by Ocaso SA, Compania de Seguros y Reaseguros. All references to Ocaso include its appointed agents. What happened In August 2020, Mr and Mrs B noticed water escaping f... (2 pages)View decision -
Decision Reference DRN-3027833
11 Feb 2022 One Sure Insurance Limited UpheldInsuranceDRN-3027833 The complaint Mr S complains that One Sure Insurance Limited incorrectly recorded his claims history and no claims discount which resulted in two insurers cancelling his policies. What happened Mr S had a policy through another trading name of One Sure. During that policy year ... (2 pages)View decision -
Decision Reference DRN-3257811
11 Feb 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3257811 The complaint Mr K complains that Accredited Insurance (Europe) Ltd unfairly avoided his van insurance policy and turned down his claim. What happened Mr K took out an insurance policy with a broker through an aggregator site. When the policy was due for renewal the broker wrot... (3 pages)View decision -
Decision Reference DRN-2938370
11 Feb 2022 Barclays Bank UK PLC UpheldMortgagesDRN-2938370 The complaint Mr and Mrs C complain that Barclays Bank UK PLC (Barclays) stopped collecting payments towards their mortgage accounts for several months. They say this means their mortgage balances have gone up, which is affecting their credit score, and they’ve been unfairly ch... (4 pages)View decision -
Decision Reference DRN-3306452
11 Feb 2022 HMCA Insurance Ltd UpheldInsuranceDRN-3306452 The complaint Mrs T complains about HMCA Insurance Ltd’s decision to turn down her private medical insurance claim. She’s also complained about the sale of the policy. Mrs T is represented in this complaint by her husband, Mr T. What happened Mrs T took out the policy in 2015. ... (4 pages)View decision -
Decision Reference DRN-3310207
11 Feb 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3310207 The complaint Mr A and Ms W have complained about the service provided by Haven Insurance Company Limited (Haven) after they were involved in an incident with a third-party vehicle. What happened Mr A and Ms W say their parked car was struck by a third-party vehic... (5 pages)View decision -
Decision Reference DRN-2933369
11 Feb 2022 Barclays Bank UK PLC UpheldMortgagesDRN-2933369 The complaint Miss S complains that Barclays Bank UK PLC (Barclays) didn’t remove adverse information from her credit file, which meant she couldn’t buy a house she wanted. Miss S wants more compensation than Barclays offered to make up for her costs and the distress this has c... (3 pages)View decision -
Decision Reference DRN-3309984
11 Feb 2022 AFH Independent Financial Services Limited UpheldInvestmentsDRN-3309984 The complaint Mr M and Ms S complain that AFH Independent Financial Services Limited (“AFH”) mis-sold them both term assurance policies. What happened In August 2017 Mr M and Ms S met with an advisor from AFH. They’ve told us they were looking to have joint cover that would pay... (3 pages)View decision -
Decision Reference DRN-3214350
11 Feb 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3214350 The complaint A partnership, which I’ll call S, complains that Santander UK Plc misled the partners about the interest rate on a commercial mortgage. What happened In 2007, S took out a commercial mortgage with Abbey National (later to become Santander UK Plc). The partners bor... (4 pages)View decision -
Decision Reference DRN-3255506
11 Feb 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3255506 The complaint Mr J complains that NewDay Ltd acted irresponsibly when it provided him with a credit card account in 2015 and then increased the credit limit on that card on a number of occasions. What happened Mr J had a credit card account with NewDay. He says he applied for t... (8 pages)View decision
