We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3309623
11 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3309623 The complaint Mr E complains that HSBC UK Bank Plc is responsible for an international payment he made going missing. He says HSBC sent the payment to the wrong correspondent bank and hasn’t done enough to help trace it. What happened In February 2021, Mr E attempted to transfe... (3 pages)View decision -
Decision Reference DRN-3308994
11 Feb 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesPage 1 of 13The complaint Miss F complains that she faced difficulties in setting up payments to her Personal Pension Policy (PPP) held with The Prudential Assurance Company Limited (Prudential). And feels that the PPP was mis-sold as it wasn’t fit for purpose. What happened Miss F held a ... (13 pages)View decision -
Decision Reference DRN-3066276
11 Feb 2022 3J Finance Limited UpheldConsumer CreditDRN-3066276 The complaint Mr O is complaining that he wasn’t made aware that he was taking out a fixed sum loan agreement (“loan”) with 3J Finance Limited (“3J”) to fund an online education course for his son with a supplier that I will call “E”. He’s also unhappy he wasn’t allowed to canc... (6 pages)View decision -
Decision Reference DRN-3306255
11 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3306255 The complaint Mr S complains that he was given unsuitable advice to switch a personal pension to a self- invested personal pension (SIPP) in 2015. He holds Wellington Court Financial Services Limited (Wellington Court) responsible for his losses. What happened Mr S has explaine... (11 pages)View decision -
Decision Reference DRN-3308618
11 Feb 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3308618 The complaint Mr W complains about Tesco Personal Finance PLC and their decision to issue him with replacement credit cards despite him asking for a block to be placed on the accounts to prevent him using their limits to fund his gambling addiction. What happened Mr W held cred... (3 pages)View decision -
Decision Reference DRN-3223690
11 Feb 2022 Aviva Insurance Limited UpheldInsuranceDRN-3223690 The complaint Mr C has complained about the handling of his claim by Aviva Insurance Limited under a motor insurance policy. What happened In May 2021, Mr C was involved in a car accident. He has stated that he was forced to veer off the road in an attempt to avoid a car travel... (3 pages)View decision -
Decision Reference DRN-3208423
11 Feb 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3208423 Complaint Mr R is unhappy with what TSB Bank plc (“TSB”) has agreed to do to put things right after he complained about the charges on his overdraft. Background One of our adjudicators looked at Mr R’s complaint and he thought that what TSB had agreed to do to put things right ... (3 pages)View decision -
Decision Reference DRN-3309302
11 Feb 2022 Craig Mitchell UpheldInvestmentsDRN-3309302 The complaint Mr B’s complaint concerns an investment he made into property bonds. Mr B is represented by a solicitor – who complains on his behalf that Craig Mitchell provided unsuitable investment advice. It says the recommendation made by Craig Mitchell exposed Mr B to signi... (5 pages)View decision -
Decision Reference DRN-3251999
11 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3251999 Complaint Ms C has complained that HSBC UK Bank Plc (“HSBC”) unfairly increased the interest rate on her overdraft. Background One of our adjudicators looked at Ms C’s complaint and thought while HSBC was entitled to vary its overdraft interest rate, it should have realised it ... (2 pages)View decision -
Decision Reference DRN-3305346
11 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3305346 The complaint Mr W is complaining about Lloyds Bank PLC closing his accounts with them. He says this has severely impacted his financial position and his health. What happened Mr W held his current account with Lloyds. He also had two savings accounts with them. He’d been a cus... (6 pages)View decision
