We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3309268
11 Feb 2022 Bamboo Limited UpheldConsumer CreditDRN-3309268 The complaint Mr H has complained that Bamboo Limited (“Bamboo”) provided him with three unaffordable loans. What happened Bamboo provided Mr H with three loans. The details are provided below: Loan Date Capital Amount Term in months Monthly repayment 1 05/10/2015 £1000.00 12 £... (4 pages)View decision -
Decision Reference DRN-3307311
10 Feb 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3307311 The complaint Mr G, through a representative, says Loans 2 Go Limited lent to him irresponsibly. What happened Mr G took out an 18-month instalment loan for £570 from Loans 2 Go on 1 June 2019. The monthly repayment was £130.28 and the total repayable was £2345.04. He says he w... (3 pages)View decision -
Decision Reference DRN-3214836
10 Feb 2022 Andrew Colyer-Worsell UpheldPensions and AnnuitiesDRN-3214836 The complaint Mr B complains about advice given by Andrew Colyer-Worsell trading as FixMyPension.com to transfer his executive pension plans (EPP) to a self-invested personal pension (SIPP). Mr B has been helped in the complaint by his wife Mrs B, but the complaint is just abou... (6 pages)View decision -
Decision Reference DRN-3277211
10 Feb 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3277211 The complaint A company I’ll refer to as T complained about a claim decision, reached by AXA Insurance UK Plc, under its retail business insurance policy, and the way they handled it. Mr A, a director of T, has complained on T’s behalf. What happened The background to the compl... (4 pages)View decision -
Decision Reference DRN-2898037
10 Feb 2022 First Data Europe Limited UpheldBanking and PaymentsDRN-2898037 The complaint A company, which I’ll refer to as S, complains that First Data Europe Limited trading as First Data didn’t dispute a chargeback on its behalf despite the strong evidence it provided. S is represented in bringing this complaint by its director, Ms L. What happened ... (3 pages)View decision -
Decision Reference DRN-3308438
10 Feb 2022 HSBC UK Bank Plc UpheldMortgagesDRN-3308438 The complaint Mr B and Ms H complain that HSBC UK Bank Plc caused delays with their re-mortgage. They ask for compensation. Mr B has dealt with the complaint throughout. What happened Mr B and Ms H applied to HSBC for a mortgage and received a mortgage offer at the end of July ... (3 pages)View decision -
Decision Reference DRN-3292346
10 Feb 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3292346 The complaint Mr W complained about the advice he received from Wesleyan Assurance Society to take out two free-standing additional voluntary contribution (FSAVC) plans. Mr W is being assisted with his complaint by a claims management company (CMC). And both Wesleyan and the CM... (17 pages)View decision -
Decision Reference DRN-3225076
10 Feb 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3225076 The complaint Mrs B and Mr B complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say was misrepresented to them by the supplier. Mrs B and Mr B... (7 pages)View decision -
Decision Reference DRN-3169068
10 Feb 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3169068 The complaint Mr W complains Clydesdale Bank Plc trading as Virgin Money acted unfairly when it said he would need a mobile phone in order to access his online banking. He’s also unhappy with the way Virgin Money handled his complaint, and how that made him feel. What happened ... (7 pages)View decision -
Decision Reference DRN-3234397
10 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3234397 The complaint Mr H is unhappy that Creation Consumer Finance Limited hasn’t responded to his claim under Section 75 of the Consumer Credit Act 1974 (the ‘Act’) for help with a guaranteed faulty solar panel inverter he’d bought on finance. What happened Mr H purchased a solar pa... (4 pages)View decision
