We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-2934900
28 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-2934900 The complaint Mr H complains that Shawbrook Bank Limited didn’t carry out sufficient checks before giving him a substantial loan. He’d like the interest removed and the loan deleted from his credit file. What happened In January 2020 Mr H applied for a loan with Shawbrook. And ... (4 pages)View decision -
Decision Reference DRN-3299675
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3299675 The complaint Miss C complained that Everyday Lending Limited (ELL) trading as GeorgeBanco.com lent to her irresponsibly and provided her with unaffordable lending. What happened ELL provided loans to Miss C as follows: Date taken Capital loan amount Term Monthly repayment Tota... (3 pages)View decision -
Decision Reference DRN-3348323
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3348323 The complaint Mr F complains about Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated business... (34 pages)View decision -
Decision Reference DRN-2575398
28 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-2575398 The complaint Mrs R has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”). What happened In 2014 Mrs R entered into an agreement ... (3 pages)View decision -
Decision Reference DRN-3318334
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3318334 The complaint Ms W complains through her representative that AvantCredit of UK, LLC lent her money on a high interest loan that she was unable to afford to repay. What happened AvantCredit provided Ms W with a short term loan on 14 November 2015. It was for £1,500, repayable at... (3 pages)View decision -
Decision Reference DRN-3195559
28 Mar 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3195559 The complaint Mrs H complains that 1Plus1 Loans Limited (“1Plus1”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. 1Plus1 lent Mrs H £5000 in November 2017, this is not in di... (2 pages)View decision -
Decision Reference DRN-3353753
28 Mar 2022 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-3353753 The complaint Ms E is unhappy Chase de Vere Independent Financial Advisers Limited (Chase de Vere) charged her for new advice on existing investments as this isn’t something she agreed or knew about. Additionally, she’s unhappy she didn’t receive income from investment funds wh... (8 pages)View decision -
Decision Reference DRN-3368829
28 Mar 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3368829 The complaint Mr O is unhappy with the way Inter Partner Assistance SA (IPA) handled his claim under his gadget insurance when he lost his mobile phone. What happened Mr O took out insurance with IPA via a broker to cover his mobile phone for accidental damage and loss. He lost... (3 pages)View decision -
Decision Reference DRN-3384333
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3384333 Complaint Mrs K has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G provided Mrs K with a first loan for £250 in August 2018. This loan was due to be repaid in 18 monthly instalments of £56.64. This loan was repaid with some of th... (4 pages)View decision -
Decision Reference DRN-3396461
28 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3396461 The complaint Mr S has complained that Lloyds Bank PLC (Lloyds) changed its overdraft pricing structure. The meant that he would need to pay more for his overdraft going forward. Mr S feels that this is unfair. He also feels that, when he complained about this, Lloyds’ customer... (3 pages)View decision
