We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-3387465
9 Sep 2022 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3387465 The complaint Mr D, Mrs D and Mr D are unhappy that Chaucer Insurance Company Designated Activity Company declined a claim they made on their travel insurance policy. What happened Mr D, Mrs D and Mr D booked a holiday to the USA in early 2020. They were due to travel on 16 Mar... (4 pages)View decision -
Decision Reference DRN-3126749
9 Sep 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3126749 The complaint Mr O complains that National Westminster Bank Plc (‘NatWest’) irresponsibly gave him four loans that he couldn’t afford. What happened On 8 January 2018 Mr O applied for and was given a personal loan for £1,000. Each subsequent loan repaid the former loan. On 23 A... (4 pages)View decision -
Decision Reference DRN-3613388
9 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3613388 The complaint Miss B complains that Barclays Bank UK PLC (“Barclays”) have unfairly refused to refund over £79,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In ... (3 pages)View decision -
Decision Reference DRN-3694009
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3694009 The complaint Mrs T complains that NewDay Ltd irresponsibly lent to her. Mrs T is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs T herself. What happened Mrs T a... (4 pages)View decision -
Decision Reference DRN-3691047
9 Sep 2022 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3691047 The complaint Mr B complains that St. James's Place Wealth Management Plc (SJP) didn’t make it clear that he would have to pay an Early Withdrawal Charge (EWC) when he arranged to transfer his pension to another provider through a series of partial transfers. What happened... (5 pages)View decision -
Decision Reference DRN-3448776
9 Sep 2022 Target Servicing Limited UpheldMortgagesDRN-3448776 The complaint Miss N complains that Target Servicing Limited has treated her unfairly by asking her to repay overdue management fees charged to her help to buy loan. Miss N says this is unfair as it was Target’s error that led to the fees not being paid sooner. Miss N would lik... (3 pages)View decision -
Decision Reference DRN-3367659
9 Sep 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3367659 The complaint Mr D complains PayPal (Europe) Sarl et Cie SCA made changes to online security following which he was locked out of his account for over nine months. What happened Mr D has an account with PayPal which he’s used for over ten years. He says his account allows him, ... (2 pages)View decision -
Decision Reference DRN-3673999
9 Sep 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3673999 The complaint Ms R complains about a conditional sale agreement in her name with Santander Consumer (UK) Plc trading as Santander Consumer Finance (“Santander”). What happened Ms R tells us that in early 2020 she was looking to buy a car using finance. The type of deal she want... (11 pages)View decision -
Decision Reference DRN-3648850
9 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3648850 The complaint Ms C complains that Everyday Lending Limited trading as Everyday Loans was irresponsible in its lending to her. What happened Ms C was provided with a 24-month fixed sum loan agreement for £1,300 in September 2019. The monthly repayments were around £133. Ms C say... (3 pages)View decision -
Decision Reference DRN-3423734
9 Sep 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3423734 The complaint Mr F complains that PSFM SIPP Limited (PSFM) failed to carry out sufficient checks when accepting his application for a Self-Invested Personal Pension (SIPP) and allowing his investment in a high-risk illiquid investment. And that he has suffered loss as a result.... (24 pages)View decision
