We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3396461
28 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3396461 The complaint Mr S has complained that Lloyds Bank PLC (Lloyds) changed its overdraft pricing structure. The meant that he would need to pay more for his overdraft going forward. Mr S feels that this is unfair. He also feels that, when he complained about this, Lloyds’ customer... (3 pages)View decision -
Decision Reference DRN-3334375
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3334375 Complaint Mrs M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Mrs M with a loan of £2,000.00 in September 2020. This loan had an APR of 493.5% and a 24-month term. This all meant the total amount repayable of £7,9... (4 pages)View decision -
Decision Reference DRN-3395211
28 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3395211 Complaint Mr W has complained about a loan Creation Consumer Finance Limited (“Creation”) provided to him to purchase a television. He’s said the finance was unaffordable and that Creation didn’t help him once he got into difficulty with his payments. Background Creation provid... (3 pages)View decision -
Decision Reference DRN-3390989
27 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3390989 The complaint A company, which I’ll refer to as E, complains that Barclays Bank UK PLC won’t refund the money it’s lost to a scam. Mr and Mrs C, who are directors of E, bring the complaint on E’s behalf. What’s happened? In July 2018, Mr C says he responded favourably to an adv... (6 pages)View decision -
Decision Reference DRN-3167145
27 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3167145 The complaint Mr M has complained that Everyday Lending Limited (EDL) lent to him irresponsibly. What happened Mr M was given a loan of £3,200 by EDL in January 2018. The loan was repayable in 36 monthly instalments of about £175. The total amount payable, including interest wa... (3 pages)View decision -
Decision Reference DRN-3348071
26 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3348071 Complaint Mr W has complained that Santander UK Plc (“Santander”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr W bought solar panels for his home in 2015. The purchase was funded using a Santander credit card, and that business i... (2 pages)View decision -
Decision Reference DRN-3396706
25 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3396706 The complaint Mr N has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into an overseas property-based investment that appears to have failed. He holds Wellington Court Financial Service... (15 pages)View decision -
Decision Reference DRN-3135974
25 Mar 2022 Mercia Financial Planning Limited UpheldPensions and AnnuitiesDRN-3135974 The complaint Mr B has complained about advice he received from Mercia Financial Planning Limited (“Mercia”) to transfer his defined benefits (DB) out of the British Steel Pension Scheme (BSPS). He believes he has suffered a significant loss as a result of the advice. Mr B is b... (10 pages)View decision -
Decision Reference DRN-3369693
25 Mar 2022 Ageas Insurance Limited UpheldInsuranceDRN-3369693 The complaint Mr and Mrs S complain that Ageas Insurance Limited failed to identify subsidence at their property when they made a claim on an insurance policy with it. What happened Mr and Mrs S had an insurance policy with Ageas for a property they owned and rented out. They h... (3 pages)View decision -
Decision Reference DRN-3018179
25 Mar 2022 Bailey Richards Wealth Management Limited UpheldPensions and AnnuitiesDRN-3018179 The complaint Mr B has complained about advice he received from Bailey Richards Wealth Management Limited (“Bailey Richards”) to transfer his defined benefits out of the British Steel Pension Scheme (BSPS). He believes he’s suffered a significant loss as a result of the advice.... (13 pages)View decision
