We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3397776
25 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3397776 The complaint Mr A complains about that quality of the fitting of a new kitchen and bathroom at his home. Because the work was funded by a loan from Shawbrook Bank Limited and arranged by the supplier, he says that Shawbrook is liable to put things right. What happened In Octob... (4 pages)View decision -
Decision Reference DRN-3314944
25 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3314944 The complaint Mr C complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr C as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable Loan status... (3 pages)View decision -
Decision Reference DRN-3398122
25 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3398122 The complaint Mr B complains that Barclays Bank UK PLC hasn’t applied payments to his mortgage account correctly. He says his overpayment account is short about £1,000. What happened Mr B took out a mortgage with Barclays in 2007. He had a ten-year product which ended in 2017. ... (3 pages)View decision -
Decision Reference DRN-3323748
25 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3323748 The complaint Ms B complains HSBC UK Bank Plc won’t reimburse money she lost when she fell victim to a scam. What happened Ms B was looking online for an investment opportunity after receiving money from a house sale and came across BinaryOnline. She was contacted by a Customer... (4 pages)View decision -
Decision Reference DRN-3353868
25 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3353868 The complaint Mr S complains about how Royal & Sun Alliance Insurance Limited (“RSA”) is dealing with a claim he made on his legal expenses insurance policy. What happened The details of this complaint are well known to both parties, so I don’t intend to repeat them in deta... (2 pages)View decision -
Decision Reference DRN-3392810
25 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3392810 The complaint Miss G complains that a used car she acquired with finance provided by MotoNovo Finance Limited was of unsatisfactory quality. What happened Miss G got this car in March 2021 under a hire purchase agreement (HPA) she took out with MotoNovo. In early July 2021 the ... (5 pages)View decision -
Decision Reference DRN-3394083
25 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3394083 The complaint Mrs F says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to her irresponsibly. What happened Mrs F took out an instalment loan from ELL in 2017, and again in 2019. She complained to the lender that they were unaffordable and so mis-sold. ELL reje... (3 pages)View decision -
Decision Reference DRN-3342155
25 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3342155 The complaint Mr G complained that AvantCredit of UK, LLC lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr G as follows: Date taken Loan amount Term Typical monthly repayment Total amount payable Date repaid 9... (3 pages)View decision -
Decision Reference DRN-3319827
25 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3319827 The complaint Mr C says NewDay Ltd allowed him to access borrowing on his credit card account after he explained his mental health was impacting his spending and behaviour at the time. He’s also unhappy he was led to believe his account wouldn’t be defaulted but it was. Mr C is... (5 pages)View decision -
Decision Reference DRN-3385974
25 Mar 2022 Legal & General Home Finance Limited UpheldMortgagesDRN-3385974 The complaint Mr P and Mrs P complain about the service Legal & General Home Finance Limited (L&G) provided when they applied to transfer their lifetime mortgage to another property and the early repayment charge they had to pay when they redeemed the mortgage. What hap... (5 pages)View decision
