We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3448768
9 Sep 2022 Target Servicing Limited UpheldMortgagesDRN-3448768 The complaint Mr S complains that Target Servicing Limited has treated him unfairly by asking him to repay overdue management fees. Mr S says this is unfair as it was Target’s error that led to the fees not being paid sooner. Mr S would like Target to waive the outstanding mana... (3 pages)View decision -
Decision Reference DRN-3325777
9 Sep 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3325777 The complaint X complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) caused him significant distress and inconvenience when they reported inaccurate information about him to the credit reference agencies. What happened The details of... (2 pages)View decision -
Decision Reference DRN-3596095
9 Sep 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3596095 The complaint Miss J has complained that Royal & Sun Alliance Insurance Limited (RSA) unfairly and unreasonably refused to pay her claims under her pet policy. What happened Miss J insured her cat with RSA. But rather than renewing her policy each year, she went online to b... (3 pages)View decision -
Decision Reference DRN-3687957
9 Sep 2022 AJ Bell Management Limited UpheldInvestmentsDRN-3687957 The complaint Mr W has complained about being prevented from selling shares by AJ Bell Management Limited trading as AJ Bell Youinvest, causing him to miss out on a higher share price than he eventually achieved. What happened In July 2022 Mr W held shares in a company, who I’... (2 pages)View decision -
Decision Reference DRN-3693536
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3693536 The complaint Mr B complains that NewDay Ltd (“NewDay”) irresponsibly granted him a Marbles credit card account that he couldn’t afford to repay. What happened Mr B entered into an agreement with NewDay to have access to credit with an account that was opened for him in October... (3 pages)View decision -
Decision Reference DRN-3653775
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3653775 The complaint Mrs F complains that NewDay Ltd lent irresponsibly when it approved a Debenhams and Fluid credit card in her name. What happened Mrs F had previously held two Aqua credit cards with NewDay. The cards were closed following financial difficulties with Mrs F in 2014... (3 pages)View decision -
Decision Reference DRN-3580141
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3580141 The complaint Mrs M complains that NewDay Ltd trading as Aqua haven’t refunded a payment she made using her credit card. What happened In August 2021, Mrs M says she submitted an application on behalf of her son for a modelling assessment. The studio, who I’ll refer to as “T”, ... (4 pages)View decision -
Decision Reference DRN-3542733
9 Sep 2022 Santander UK Plc UpheldMortgagesDRN-3542733 The complaint Mrs K and Mr P complain that Santander UK Plc (“Santander”) unfairly declined their application to port their mortgage product to a new property. They said they were not borrowing any more money and only wanted to borrow the same amount. Mrs K and Mr P said they h... (4 pages)View decision -
Decision Reference DRN-3546052
9 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546052 The complaint Ms Z complains that Revolut Ltd didn’t do enough to protect her when she was the victim of a cryptocurrency investment scam. Ms Z lost her life savings of £50,200. She wants her money back. Ms Z is being supported by a representative, but for ease, I’ll refer to M... (6 pages)View decision -
Decision Reference DRN-3358378
9 Sep 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3358378 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) provided incorrect pricing information for some shares on their platform. What happened Mr M held an online, execution only trading account with HLAM. At the end of May 2021 he began monitor... (2 pages)View decision
