We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3620430
9 Sep 2022 Arrow Global Limited UpheldBanking and PaymentsDRN-3620430 The complaint Mrs C complains that Arrow Global Limited has unfairly recorded adverse information on her credit file. What happened Mrs C had a credit card with a business I’ll call V. Mrs C has told us she agreed a payment arrangement with V after the account fell into arrears... (2 pages)View decision -
Decision Reference DRN-3690800
9 Sep 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3690800 The complaint Mr D complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proper affordability checks before it gave him loans that he couldn’t afford to repay. He is also unhappy with the way MoneyBoat treated him after he told it ab... (8 pages)View decision -
Decision Reference DRN-3687800
9 Sep 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3687800 The complaint Miss B complains that Portal Financial Services LLP (Portal) gave her unsuitable advice to transfer her Personal Pension (PP) to a Self-Invested Personal Pension (SIPP). What happened In 2011, Portal advised Miss B to transfer PP to a SIPP after she’d received a l... (7 pages)View decision -
Decision Reference DRN-3691767
9 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3691767 The complaint Ms D complains that NewDay Ltd trading as Aqua have irresponsibly lent to her. Ms D is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Ms D he... (4 pages)View decision -
Decision Reference DRN-3687977
9 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3687977 The complaint Miss T complained because Santander UK plc credited her account with £170 when she said she’d paid £800 into a cash machine. What happened On Sunday 11 April 2021, Miss T went to pay some money into her Santander account. She used the cash machine out... (4 pages)View decision -
Decision Reference DRN-3689875
9 Sep 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3689875 The complaint Ms T complains that after a temporary payment deferral on her catalogue shopping account had ended, J D Williams & Company Limited told her she had to make two payments within a month, which she couldn’t afford. As a result, she says she’s had fees and interes... (4 pages)View decision -
Decision Reference DRN-3690763
9 Sep 2022 Gain Credit LLC UpheldConsumer CreditDRN-3690763 The complaint Ms W says Gain Credit LLC (trading as Drafty) told her it was going to increase her monthly repayment by more than 100% and it did this without checking with her whether the increase was actually affordable for her. Ms W says by Drafty increasing her minimum repay... (7 pages)View decision -
Decision Reference DRN-3684884
9 Sep 2022 Ageas Insurance Limited UpheldInsuranceDRN-3684884 The complaint Miss S is unhappy Ageas Insurance Limited has declined a claim she made on her contents insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Miss S got in touch with Ageas after some of her cont... (3 pages)View decision -
Decision Reference DRN-3692371
9 Sep 2022 National Savings and Investments UpheldInvestmentsDRN-3692371 The complaint Mrs B has complained about problems she experienced with National Savings and Investments (‘NS&I’) when she tried to withdraw from some of her investments. What happened In October 2020 Mrs B called NS&I as she wanted to make withdrawals from her accounts ... (6 pages)View decision -
Decision Reference DRN-3690725
9 Sep 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3690725 The complaint Ms M complains that Provident Personal Credit Limited (Provident) mis-managed her account after she told it she was having financial difficulties as well as providing details of her health problems. What happened In October 2020, Ms M told Provident about her heal... (6 pages)View decision
