We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3355068
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3355068 The complaint Miss H has complained that Santander UK Plc (“Santander”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty and that her credit file has been badly affected by what Santander has reported to credit reference agencies... (3 pages)View decision -
Decision Reference DRN-3345733
25 Mar 2022 Santander UK Plc UpheldMortgagesDRN-3345733 The complaint Mr A complains that Santander UK Plc made an entry about him on fraud protection databases in connection with a mortgage application he made. What happened Mr A applied, jointly with his father, to Santander for a mortgage. Santander declined the application. Some... (3 pages)View decision -
Decision Reference DRN-3349190
25 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3349190 The complaint Miss J complained because fraudulent transactions continued on her Santander UK plc account, even after she’d repeatedly reported them. What happened From February to May 2021, a number of debits were made to Mis J’s Santander current account. They were all to the... (3 pages)View decision -
Decision Reference DRN-3396191
25 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3396191 The complaint Mrs S complains that Nationwide Building Society won’t reimburse funds she lost when she fell victim to a scam. What happened Mrs S was looking for an investment opportunity and was subsequently cold called by a business called PrimeOT. She was told if she investe... (4 pages)View decision -
Decision Reference DRN-3341934
25 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3341934 The complaint Mr and Mrs F are unhappy that Barclays Bank UK Plc asked them to pay an additional amount of approx. £7,300 after they had repaid their mortgage. To settle the complaint they want Barclays to pay them compensation. What happened I will provide only a brief summary... (4 pages)View decision -
Decision Reference DRN-2918403
25 Mar 2022 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-2918403 The complaint Mr R complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him which has resulted in him suffering a ... (13 pages)View decision -
Decision Reference DRN-3340742
25 Mar 2022 QIC Europe Ltd UpheldInsuranceDRN-3340742 The complaint Mr W complains that QIC Europe Limited has unfairly declined his home insurance claim for accidental damage to his wall and fence panels. What happened Mr W made a claim to QIC in June 2021 after his next-door neighbour caused damage to his garden wall and fence. ... (5 pages)View decision -
Decision Reference DRN-3370196
25 Mar 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3370196 The complaint Mr O is unhappy with how Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (VWFS) dealt with the collection of his car following the end of his hire purchase agreement. What happened On 2 December 2017, Mr O was supplied with a new car ... (3 pages)View decision -
Decision Reference DRN-3395242
25 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3395242 The complaint Mr C complains that Lloyds Bank PLC misled him regarding a credit card closure. What happened Mr C had two credit cards with Lloyds. Lloyds wrote to Mr C to say that they would be closing one of his accounts. Mr C contacted Lloyds, where he says the call handler i... (5 pages)View decision -
Decision Reference DRN-3396168
25 Mar 2022 rebuildingsociety.com Ltd UpheldInvestmentsDRN-3396168 The complaint The estate of the late Mr B complains that rebuildingsociety.com Ltd (“ReBS”) has unfairly charged fees to a crowdfunding account Mr B held and made investments following his death that they did not have the authority to make. It also raises concerns about the adm... (12 pages)View decision
