We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3853341
19 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3853341 The complaint Mr M complains that HSBC UK Bank Plc (HSBC) closed his account and registered a default on his credit file. What happened Mr M had four personal accounts with HSBC – three savings accounts and a current account. On 16 November 2021, HSBC wrote to Mr M to say they ... (3 pages)View decision -
Decision Reference DRN-3856446
19 Dec 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3856446 The complaint Mr S has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a number of fee-paying packaged bank accounts. Mr S has given a number of reasons why he says they were mis-sold. Including that he was told that by having the account, Lloyds would look favourably u... (3 pages)View decision -
Decision Reference DRN-3866816
19 Dec 2022 Legal and General Assurance Society Limited UpheldInvestmentsDRN-3866816 The complaint Mr T complains that Legal and General Assurance Society Limited (‘L&G’) took an unreasonable amount of time to remove the joint policyholder from his protection policy. He feels the £300 that L&G has offered to resolve the matter is derisory and does not a... (4 pages)View decision -
Decision Reference DRN-3666555
19 Dec 2022 Vitality Health Limited UpheldInsuranceDRN-3666555 The complaint Mr W has complained about the service he received from Vitality Health Limited when submitting a claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. I’ve focused on what I find are the key issues – ... (2 pages)View decision -
Decision Reference DRN-3860427
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3860427 The complaint Mr J complains about the repairs that Admiral Insurance (Gibraltar) Limited made to his car following a claim made on his motor insurance policy. He wants it to write off his car and pay him its value. What happened Mr J was involved in a non-fault accident and Ad... (3 pages)View decision -
Decision Reference DRN-3865876
19 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3865876 The complaint Mr B complains that HSBC UK Bank Plc (‘HSBC’) caused him to lose thousands of pounds when it did not contact him to discuss unusual activity on his current account. What happened Mr B holds a current account with HSBC. As at January 2021, the balance of his accoun... (4 pages)View decision -
Decision Reference DRN-3719201
19 Dec 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3719201 The complaint Miss C is unhappy with the way Inter Partner Assistance SA (IPA) dealt with a claim under her home emergency policy. What happened On 31 December 2021 Miss C contacted IPA to report a leak from her en-suite bathroom. Water was dripping through the ceiling to the d... (3 pages)View decision -
Decision Reference DRN-3866215
19 Dec 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3866215 The complaint Miss C complains that Creation Consumer Finance Ltd (“Creation”) haven’t supported a claim she made to them under section 75 of the Consumer Credit Act (1974). The complaint is about the quality of sofas she bought using finance provided by Creation. What happened... (3 pages)View decision -
Decision Reference DRN-3854452
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3854452 The complaint Mr H has complained about the amount Admiral Insurance (Gibraltar) Limited have paid in settlement of his claim under his motor insurance policy. This complaint was originally set up as about Admiral Insurance Company Limited, but Mr H’s policy is underwritten by ... (2 pages)View decision -
Decision Reference DRN-3388805
19 Dec 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388805 The complaint Mr K is unhappy with the amount of money Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) is asking him to pay following the termination of his agreement with them. What happened In March 2019, Mr K entered into a conditional sale agreement with Moneybarn ... (4 pages)View decision