We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3389282
22 Mar 2022 Equiniti Financial Services Limited UpheldInvestmentsDRN-3389282 The complaint Mr B complains that he couldn’t sell his shares through Equiniti Financial Services Limited (“EQi”), either online or by phone. And he says he couldn’t contact EQi – it didn’t reply to his emails, or answer the phone, and it didn’t phone him as he’d requested What... (2 pages)View decision -
Decision Reference DRN-3389179
22 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3389179 The complaint Ms Y complains about a loan provided to her by AvantCredit of UK, LLC trading as “AvantCredit”, which she says was unaffordable. What happened AvantCredit provided Ms Y with a loan for £1000 in February 2016. It was due to be repaid over 2 years in monthly instalm... (4 pages)View decision -
Decision Reference DRN-3313894
22 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3313894 The complaint Mrs L complains that NewDay Ltd trading as Debenhams Mastercard unfairly filed a default with credit reference agencies about her account. What happened Mrs L had a credit card account with NewDay. She says she purchased an item in July 2019 using her card. She wa... (8 pages)View decision -
Decision Reference DRN-3250016
22 Mar 2022 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-3250016 The complaint Mr B, through his representative, complains about the advice he received from Aquila Financial Services, a former trading style of True Potential Wealth Management LLP (TPWM) to switch his personal pension plan to a Self-Invested personal pension (SIPP). Following... (9 pages)View decision -
Decision Reference DRN-3342902
22 Mar 2022 BCR Legal Group Limited UpheldInsuranceDRN-3342902 The complaint A company, which I’ll refer to as V, complains that BCR Group Limited was responsible for mis-selling it latent defect building warranties. Mr B, who is a director of V, brings the complaint on V’s behalf. Another director has also been involved at times but, for ... (5 pages)View decision -
Decision Reference DRN-2865515
22 Mar 2022 UK Credit Limited UpheldConsumer CreditDRN-2865515 The complaint Miss T says UK Credit Limited lent to her irresponsibly. What happened Miss T took out a 36-month guarantor loan for £2,000 from UK Credit on 20 November 2014. This means it was given on the basis Miss T had a guarantor who would be responsible for making the repa... (4 pages)View decision -
Decision Reference DRN-3366669
22 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3366669 The complaint Mr S complains National Westminster Bank Plc (“NatWest”) closed his account, withheld funds held in it, told him he could collect his funds when he couldn’t, and then caused severe delay in returning them to him. What happened In January 2020, Mr S opened a new ac... (2 pages)View decision -
Decision Reference DRN-3387784
22 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3387784 The complaint Mr G complains about Options UK Personal Pensions LLP (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First and Gas Verdant, from an ... (18 pages)View decision -
Decision Reference DRN-3388678
22 Mar 2022 Lendable Ltd UpheldConsumer CreditDRN-3388678 The complaint Mr G has complained that Lendable Ltd (“Lendable”) provided him with an unaffordable loan. What happened Lendable provided Mr G with a loan of £7,500.00 in October 2020. This loan had a 12-month term with a monthly repayment amount of £764.96. This all meant the t... (3 pages)View decision -
Decision Reference DRN-3387919
22 Mar 2022 Society of Lloyd's UpheldInsuranceDRN-3387919 The complaint Mr E’s complaint is about the handling of his claim under his legal expenses insurance policy with certain underwriters at Society of Lloyd’s. What happened I issued a provisional decision on this matter in January 2021, the main part of which is copied below: “Mr... (17 pages)View decision
