We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121478 results
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Decision Reference DRN-3319881
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditThe complaint Mr P complains that AvantCredit of UK, LLC lent him money on high interest loans he was unable to afford to repay What happened AvantCredit provided the following loans to Mr P: Date AmountTermMonthly repaymentTotal PayableDate repaid / R D Q R Q H … ... (4 pages)View decision -
Decision Reference DRN-3363548
28 Mar 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3363548 The complaint Miss N complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) caused delays in transferring her shares to a new provider. She says she had to pay its commission and foreign exchange fees until the shares were transferred. And that she missed the oppo... (3 pages)View decision -
Decision Reference DRN-3392601
28 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3392601 The complaint Mrs S complains about the poor service provided by Aviva Insurance Limited when she made a claim on her home emergency insurance policy. Where I refer to Aviva this includes its agents and claims handlers acting on its behalf. What happened Mrs S had a policy prov... (2 pages)View decision -
Decision Reference DRN-3399988
28 Mar 2022 UIA (Insurance) Limited UpheldInsuranceDRN-3399988 The complaint Mr and Mrs L complain that UIA (Insurance) Limited unfairly declined a claim they made under their home insurance (buildings) policy. References to UIA include their agents. What happened In early 2021, Mr and Mrs L made a claim under their home insurance policy a... (4 pages)View decision -
Decision Reference DRN-2934900
28 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-2934900 The complaint Mr H complains that Shawbrook Bank Limited didn’t carry out sufficient checks before giving him a substantial loan. He’d like the interest removed and the loan deleted from his credit file. What happened In January 2020 Mr H applied for a loan with Shawbrook. And ... (4 pages)View decision -
Decision Reference DRN-3299675
28 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3299675 The complaint Miss C complained that Everyday Lending Limited (ELL) trading as GeorgeBanco.com lent to her irresponsibly and provided her with unaffordable lending. What happened ELL provided loans to Miss C as follows: Date taken Capital loan amount Term Monthly repayment Tota... (3 pages)View decision -
Decision Reference DRN-3348323
28 Mar 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3348323 The complaint Mr F complains about Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self-Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated business... (34 pages)View decision -
Decision Reference DRN-2575398
28 Mar 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-2575398 The complaint Mrs R has complained about the way Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“BPF”)) has dealt with a claim she made under section 75 of the Consumer Credit Act 1974 (“s.75”). What happened In 2014 Mrs R entered into an agreement ... (3 pages)View decision -
Decision Reference DRN-3318334
28 Mar 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3318334 The complaint Ms W complains through her representative that AvantCredit of UK, LLC lent her money on a high interest loan that she was unable to afford to repay. What happened AvantCredit provided Ms W with a short term loan on 14 November 2015. It was for £1,500, repayable at... (3 pages)View decision -
Decision Reference DRN-3195559
28 Mar 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3195559 The complaint Mrs H complains that 1Plus1 Loans Limited (“1Plus1”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. 1Plus1 lent Mrs H £5000 in November 2017, this is not in di... (2 pages)View decision
