We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121478 results
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Decision Reference DRN-3353753
28 Mar 2022 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-3353753 The complaint Ms E is unhappy Chase de Vere Independent Financial Advisers Limited (Chase de Vere) charged her for new advice on existing investments as this isn’t something she agreed or knew about. Additionally, she’s unhappy she didn’t receive income from investment funds wh... (8 pages)View decision -
Decision Reference DRN-3368829
28 Mar 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3368829 The complaint Mr O is unhappy with the way Inter Partner Assistance SA (IPA) handled his claim under his gadget insurance when he lost his mobile phone. What happened Mr O took out insurance with IPA via a broker to cover his mobile phone for accidental damage and loss. He lost... (3 pages)View decision -
Decision Reference DRN-3384333
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3384333 Complaint Mrs K has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G provided Mrs K with a first loan for £250 in August 2018. This loan was due to be repaid in 18 monthly instalments of £56.64. This loan was repaid with some of th... (4 pages)View decision -
Decision Reference DRN-3396461
28 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3396461 The complaint Mr S has complained that Lloyds Bank PLC (Lloyds) changed its overdraft pricing structure. The meant that he would need to pay more for his overdraft going forward. Mr S feels that this is unfair. He also feels that, when he complained about this, Lloyds’ customer... (3 pages)View decision -
Decision Reference DRN-3334375
28 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3334375 Complaint Mrs M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Mrs M with a loan of £2,000.00 in September 2020. This loan had an APR of 493.5% and a 24-month term. This all meant the total amount repayable of £7,9... (4 pages)View decision -
Decision Reference DRN-3395211
28 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3395211 Complaint Mr W has complained about a loan Creation Consumer Finance Limited (“Creation”) provided to him to purchase a television. He’s said the finance was unaffordable and that Creation didn’t help him once he got into difficulty with his payments. Background Creation provid... (3 pages)View decision -
Decision Reference DRN-3390989
27 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3390989 The complaint A company, which I’ll refer to as E, complains that Barclays Bank UK PLC won’t refund the money it’s lost to a scam. Mr and Mrs C, who are directors of E, bring the complaint on E’s behalf. What’s happened? In July 2018, Mr C says he responded favourably to an adv... (6 pages)View decision -
Decision Reference DRN-3167145
27 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3167145 The complaint Mr M has complained that Everyday Lending Limited (EDL) lent to him irresponsibly. What happened Mr M was given a loan of £3,200 by EDL in January 2018. The loan was repayable in 36 monthly instalments of about £175. The total amount payable, including interest wa... (3 pages)View decision -
Decision Reference DRN-3348071
26 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3348071 Complaint Mr W has complained that Santander UK Plc (“Santander”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr W bought solar panels for his home in 2015. The purchase was funded using a Santander credit card, and that business i... (2 pages)View decision -
Decision Reference DRN-3396706
25 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3396706 The complaint Mr N has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into an overseas property-based investment that appears to have failed. He holds Wellington Court Financial Service... (15 pages)View decision
