We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 124111 results
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Decision Reference DRN-5414349
2 Sep 2025 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-5414349 The complaint Mr M complains about the advice Harbour Rock Capital Limited (HRC) trading as Portafina gave him in connection with the transfer of benefits from his defined benefit (DB) occupational pension scheme to a self invested personal pension (SIPP). Mr M says the advi... (8 pages)View decision -
Decision Reference DRN-5790779
2 Sep 2025 GRATTAN PUBLIC LIMITED COMPANY UpheldConsumer CreditDRN-5790779 The complaint Mr R complains Grattan Public Limited Company wouldn’t accept he was the victim of fraud. He’s particularly unhappy about their customer service. What happened Mr R found out around 20 accounts had been opened in his name – and he complained to the various cred... (3 pages)View decision -
Decision Reference DRN-5552168
2 Sep 2025 Plata Finance Limited UpheldConsumer CreditDRN-5552168 The complaint Miss K complains that Plata Finance Limited (‘Plata’) irresponsibly granted her a personal loan agreement she couldn’t afford to repay. What happened In September 2023 Miss K took out a personal loan with Plata. Under the terms of the loan agreement, Miss K wa... (3 pages)View decision -
Decision Reference DRN-5535526
2 Sep 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5535526 The complaint Mr S complains, via his representative about the advice he received from St. James’s Place Wealth Management Plc (‘SJP’) to transfer two existing pensions to a new SJP plan in 2012. He’s also complained about the inadequacy of the ongoing advice he subsequently... (11 pages)View decision -
Decision Reference DRN-5706487
2 Sep 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5706487 The complaint Mr K complains about how Wise Payments Limited trading as Wise dealt with an international transaction. What happened Mr K says he started a transfer of $83,190 to Euros on 2 March 2025 with Wise. He says the rate was guaranteed but when the money was received ... (2 pages)View decision -
Decision Reference DRN-5500726
2 Sep 2025 INTACT INSURANCE UK LIMITED UpheldInsuranceDRN-5500726 The complaint Mr H and Mrs H complain about the way Intact Insurance UK Limited (‘Intact’) handled an escape of water claim they made on their home insurance policy. Mrs H has acted as the main representative during the claim and complaint process. So, for ease of reference... (3 pages)View decision -
Decision Reference DRN-5610467
2 Sep 2025 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5610467 The complaint Mr S complains that Scottish Widows Limited failed to complete the transfer of his pension savings to another provider in a timely manner. What happened Mr S held pension savings with Scottish Widows. In July 2024 Mr S contacted Scottish Widows to enquire about... (3 pages)View decision -
Decision Reference DRN-5792272
2 Sep 2025 ReAssure Limited UpheldInsuranceDRN-5792272 The complaint Mrs S is unhappy, in summary, as she doesn’t think that ReAssure Limited (‘ReAssure’) has correctly administered her reviewable Whole of Life policy that she holds with it. What happened I've outlined what I think are the key events involved in Mrs S’ com... (8 pages)View decision -
Decision Reference DRN-5648386
2 Sep 2025 Acromas Insurance Company Limited UpheldInsuranceDRN-5648386 The complaint Mr M complains about the decision by Acromas Insurance Company Limited to turn down his contents insurance claim. What happened Mr M holds contents insurance cover with Acromas. He made an accidental damage claim after his cooker was damaged. Acromas turned do... (3 pages)View decision -
Decision Reference DRN-5409857
2 Sep 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5409857 The complaint Mr C complains that Lloyds Bank PLC (“Lloyds”) irresponsibly lent him a credit card. What happened In April 2024 Mr C applied for a credit card with Lloyds. The application was accepted and he was provided with a credit limit of £2,500. The limit was never inc... (3 pages)View decision
