We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 124111 results
-
Decision Reference DRN-5762470
30 Aug 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5762470 The complaint Mr K, on behalf of G, complains that Clydesdale Bank Plc trading as Virgin Money restricted G’s account access which meant money couldn’t be moved to a different account. What happened In around May 2024 Virgin Money restricted G’s account access by not sending... (2 pages)View decision -
Decision Reference DRN-5782424
29 Aug 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5782424 The complaint Mr F complains, thorough his representatives, that Options UK Personal Pensions LLP (“Options”) previously Carey Pensions UK - didn’t carry out adequate due diligence as regards his Self-Invested Personal Pension (SIPP). What happened Although Mr F is represent... (16 pages)View decision -
Decision Reference DRN-5717637
29 Aug 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-5717637 The complaint Mr M complains that Capquest Debt Recovery Limited (Capquest) were pursuing him for a debt they should have know was statute barred. What happened I issued my provisional findings on this case on 24 June 2025 (below). The complaint Mr M complains that Capquest ... (4 pages)View decision -
Decision Reference DRN-5779117
29 Aug 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5779117 The complaint A limited company, which I will refer to as H, complains about the decline of its commercial motor insurance claim by Accredited Insurance (Europe) Ltd. What happened The following is intended only as a summary of the events leading to this complaint. Additiona... (4 pages)View decision -
Decision Reference DRN-5771172
29 Aug 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5771172 The complaint A limited company, which I will refer to as T, complains about the decline of its commercial property and loss of rent claim by AXA Insurance UK Plc. What happened The following is intended only as a summary of the events leading to this complaint. Additionally... (5 pages)View decision -
Decision Reference DRN-5380507
29 Aug 2025 Vitality Health Limited UpheldInsuranceDRN-5380507 The complaint A limited company, which I will refer to as E, and Mr C complain about the handling of a private medical insurance claim by Vitality Health Limited. Mr C is a director of E, and brings this complaint both on behalf of the company and in his personal capacity. W... (3 pages)View decision -
Decision Reference DRN-5785219
29 Aug 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5785219 The complaint Mr A is unhappy that Bank of Scotland plc, trading as Halifax, blocked a recurring card payment on his account. What happened Mr A had a recurring card payment set up on his account, with the amount of the payment being around £5 every month. The recurring car... (2 pages)View decision -
Decision Reference DRN-5784764
29 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5784764 The complaint Mr M complains that Revolut Ltd has declined to refund payments made as part of a scam. What happened Mr M says he fell victim to a scam when trying to book accommodation abroad. After finding a property he was sent a link to a website that he now thinks was a ... (6 pages)View decision -
Decision Reference DRN-5748693
29 Aug 2025 Go Car Credit Limited UpheldConsumer CreditDRN-5748693 The complaint Miss E complains about problems she has had with a car Go Car Credit Limited supplied to her under a hire purchase agreement. What happened The facts of this case are familiar to both sides. Therefore, I do not intend to set out everything that has happened in... (5 pages)View decision -
Decision Reference DRN-5141063
29 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5141063 The complaint Mr L complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll only summarise the key events here. Mr L was looking for ways to earn extra income an... (3 pages)View decision
