We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
-
Decision Reference DRN-5082219
20 Mar 2025 Vodafone Limited UpheldConsumer CreditDRN-5082219 The complaint Mr G complains about the outstanding amount owed under a fixed sum loan agreement taken out with Vodafone Limited trading as Vodafone. What happened In September 2022, Mr G took out a Subscriber Identity Module (SIM) card only deal with Vodafone. He says he gav... (5 pages)View decision -
Decision Reference DRN-5412000
20 Mar 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5412000 The complaint Mr K has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In November 2022, Mr K entered into a fixed sum loan agreement with ... (5 pages)View decision -
Decision Reference DRN-5272267
20 Mar 2025 Tandem Home Loans Ltd UpheldMortgagesDRN-5272267 The complaint Miss A complains that Tandem Home Loans Ltd gave her second charge secured loan that was unaffordable. She also said it did not treat her fairly when she experienced financial difficulty. What happened In September 2019, Miss A took out a secured second charge ... (4 pages)View decision -
Decision Reference DRN-5372605
20 Mar 2025 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5372605 The complaint Mr W’s complaint concerns an investment in two funds of funds, which was made in his self- invested personal pension (SIPP), provided by IFG Pensions Limited (IFG). Mr W is represented by a Claims Management Company (CMC). The CMC says, by allowing the investme... (37 pages)View decision -
Decision Reference DRN-5032549
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5032549 The complaint Mr B complains that Revolut Ltd did not refund a payment he lost to a scam. What happened Mr B is represented by a claims management company on this complaint. For simplicity, I’ll refer to any submissions made either by Mr B directly or the claims management c... (8 pages)View decision -
Decision Reference DRN-5267556
20 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5267556 The complaint Mr Y complains that Barclays Bank UK Plc (Barclays) lent to him irresponsibly. What happened Mr Y has an overdraft with Barclays, it’s unclear when the initial lending decision was made but it appears Mr Y had an overdraft limit (including some sort of reserve... (6 pages)View decision -
Decision Reference DRN-5412161
20 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5412161 The complaint Mr R complains about the service he received from Revolut when it blocked a payment of £10,000 that Mr R intended to invest. Mr R says he authorised the payment in Revolut’s app, but it wouldn’t allow him to proceed and failed to assist him or advise him what h... (4 pages)View decision -
Decision Reference DRN-5391571
20 Mar 2025 esure Insurance Limited UpheldInsuranceDRN-5391571 The complaint Mr C complains Esure Insurance Limited handled his motor insurance claim poorly. What happened In October 2023 Mr C’s car was damaged whilst parked in a car park. He called his motor insurer Esure. He said CCTV evidence, from the carpark, identified the third-... (3 pages)View decision -
Decision Reference DRN-4413974
20 Mar 2025 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4413974 The complaint Mr M has complained that eBay Commerce UK Ltd (“eBay”) placed restrictions on his account that prevented him from withdrawing money from his eBay payment account. What happened To verify Mr M’s bank details, Mr M says that eBay sent him two micro deposits to h... (5 pages)View decision -
Decision Reference DRN-5406255
20 Mar 2025 Pension Insurance Corporation plc UpheldPensions and AnnuitiesDRN-5406255 The complaint Mr C complains that Pension Insurance Corporation plc (‘PIC’) has provided him with a poor service in response to requests that he has made for information and his requests that it desist in sending him marketing emails. Mr C has additionally asked us to interv... (5 pages)View decision
