We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 124111 results
-
Decision Reference DRN-5780817
28 Aug 2025 Ascot Lloyd Limited UpheldPensions and AnnuitiesDRN-5780817 The complaint Mrs T complains that Ascot Lloyd Limited gave her unsuitable advice to transfer her deferred defined benefit occupational pension scheme (‘OPS’) to a self-invested personal pension (‘SIPP’). She says that she will now be worse off in retirement by following Asc... (9 pages)View decision -
Decision Reference DRN-5625523
28 Aug 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5625523 The complaint Mrs P complains that Santander UK Plc hasn’t reimbursed her after she says she fell victim to a property development investment scam. What happened In June 2021, Mrs P invested £50,000 in a company I’ll call ‘D’ who said it was investing in property development... (4 pages)View decision -
Decision Reference DRN-5772911
28 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5772911 The complaint M, a limited company, complains that Barclays Bank UK PLC have declined to refund them in full for transactions they say they didn’t agree to. They’d like their full losses refunded. What happened The background to this complaint is well known to both parties,... (4 pages)View decision -
Decision Reference DRN-5554779
28 Aug 2025 London General Insurance Company Limited UpheldInsuranceDRN-5554779 The complaint Mrs G complains that London General Insurance Company Limited (LGI) have unfairly declined a claim on her alloy and tyre policy. What happened Mrs G took out an alloy and tyre policy with LGI in September 2024. In mid-January 2025, Mrs G suffered a puncture. Sh... (3 pages)View decision -
Decision Reference DRN-5302061
28 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5302061 The complaint Mr S has complained that Monzo Bank Ltd won’t refund the money he lost after falling victim to a scam. What happened In summer 2024, Mr S was looking for work and was contacted by scammers posing as a genuine recruitment agency. They recruited Mr S for a remote... (4 pages)View decision -
Decision Reference DRN-5754934
28 Aug 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5754934 The complaint Miss A has complained HSBC UK Bank plc did nothing to intervene and stop payments she made which turned out to be part of a scam. What happened In 2025 Miss A got a message from a recruiter by text. She’d recently been looking for employment to supplement her c... (3 pages)View decision -
Decision Reference DRN-5764952
28 Aug 2025 Michael Pettifer Insurance Brokers Ltd UpheldInsuranceDRN-5764952 The complaint Mr P complains about how Michael Pettifer Insurance Brokers Ltd (MPI), a broker, dealt with his claim against his travel insurance policy. What happened In summary, in December 2023, Mr P took out a 90 day travel insurance policy which had a start date in Janu... (2 pages)View decision -
Decision Reference DRN-5775625
28 Aug 2025 Ascot Lloyd Limited UpheldInvestmentsDRN-5775625 The complaint Mrs D has complained about the service she has received from Ascot Lloyd Limited trading as Ascot Lloyd in relation to her Individual Savings Account (“ISA”) and Pension holdings. She has said her investments have not been managed correctly or in line with the ... (8 pages)View decision -
Decision Reference DRN-5781838
28 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5781838 The complaint Miss W complains Barclays Bank UK PLC provided copies of joint account statements she held with her late mother to her sister, without her consent. She also complains Barclays changed the address on these accounts to her sister’s address and her sister received... (5 pages)View decision -
Decision Reference DRN-5771898
28 Aug 2025 Bank of Scotland Plc UpheldMortgagesDRN-5771898 The complaint Mr S complains that Bank of Scotland plc, trading as Intelligent Finance (IF), lent him a mortgage secured on a property that was overvalued. He also complains about recent action IF has taken to recover the debt because the mortgage is in arrears. What happene... (6 pages)View decision
