We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
-
Decision Reference DRN-5396741
19 Mar 2025 Simpson and Parsons (Insurance Consultants) Limited UpheldInsuranceDRN-5396741 The complaint A limited company, that I’ll refer to as N, has complained that it was mis-sold a business insurance policy by Simpson and Parsons (Insurance Consultants) Limited. Mrs T, as one of the directors of N, has brought the complaint on its behalf. What happened N i... (8 pages)View decision -
Decision Reference DRN-5406150
19 Mar 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5406150 The complaint Mr S has complained, with the help of a professional third party, about the transfer of his Zurich Assurance Ltd (‘Zurich’) personal pension to a small self-administered scheme (‘SSAS’) in 2014. Mr S’s SSAS was subsequently used to invest in an overseas propert... (16 pages)View decision -
Decision Reference DRN-5396824
19 Mar 2025 Aviva Insurance Limited UpheldInsuranceDRN-5396824 The complaint Mr W complains about how Aviva Insurance Limited (“Aviva”) handled a claim he made on his buildings insurance policy following an escape of water. What happened The details of this complaint are well known to both parties, so I won’t repeat them... (7 pages)View decision -
Decision Reference DRN-5409116
19 Mar 2025 Haven Insurance Company Limited UpheldInsuranceDRN-5409116 The complaint Mr and Mrs T are unhappy with the way that Haven Insurance Company Limited settled a claim under their home insurance policy for damage caused by a water leak. What happened On 6 September 2024 Mr and Mrs T made a claim to Haven after a water leak from a bathr... (4 pages)View decision -
Decision Reference DRN-5406940
19 Mar 2025 Zopa Bank Limited UpheldConsumer CreditDRN-5406940 The complaint Mr M complains about a car Zopa Bank Limited (“Zopa”) supplied to him under a hire purchase agreement wasn’t of satisfactory quality. What happened In September 2023 Zopa supplied a car to Mr M under a hire purchase agreement. It was about seven years old and h... (5 pages)View decision -
Decision Reference DRN-5150029
19 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5150029 The complaint Miss W complains that Barclays Bank UK PLC did not fully reimburse her when she fell victim to a scam. What happened Miss W met an individual on social media and began talking with him. He told her about an investment opportunity he had been investing in for so... (3 pages)View decision -
Decision Reference DRN-5274207
19 Mar 2025 Volvo Car Financial Services UK Limited UpheldConsumer CreditDRN-5274207 The complaint Ms M is unhappy that a car supplied to her under a conditional sale agreement with Volvo Car Financial Services UK Limited was of an unsatisfactory quality. What happened In March 2023, Ms M was supplied with a new car through a conditional sale agreement with... (5 pages)View decision -
Decision Reference DRN-5297833
19 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5297833 The complaint Mr M has complained about two loans he took out with Loans 2 Go Limited. He says the loans were unaffordable and therefore shouldn’t have been given to him. What happened In April 2021 Mr M applied online for a £250 loan with Loans 2 Go. The loan was set to hav... (4 pages)View decision -
Decision Reference DRN-5333648
19 Mar 2025 AmTrust Specialty Limited UpheldInsuranceDRN-5333648 The complaint Ms P complains about AmTrust Specialty Limited (“Amtrust”)’s handling of her building guarantee claim. All references to Amtrust also include its appointed agents. What happened What my complaint considers My decision covers events from May 2024 up to Amtrust’s... (3 pages)View decision -
Decision Reference DRN-5298584
19 Mar 2025 Aviva Insurance Limited UpheldInsuranceDRN-5298584 The complaint Mr K complains about the amount Aviva Insurance Limited (“Aviva”) valued his car for, and the claims service it gave him when he made a claim under his motor insurance policy. What happened Mr K had a motor insurance policy with Aviva covering his car which he’... (4 pages)View decision
