We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-5449899
17 Jun 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5449899 The complaint Mrs K complains about how Admiral Insurance (Gibraltar) Limited settled a claim she made on her motor insurance policy after her car was written off. What happened Mrs K held a motor insurance policy with Admiral. After her car was damaged in a fire, she made a... (3 pages)View decision -
Decision Reference DRN-5619094
17 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5619094 The complaint Miss C complained that Barclays Bank UK PLC (‘Barclays’) should pay her more compensation than it has so far offered, after it upheld her complaint about being provided with varying information when she was unable to switch her account. What happened Miss C fi... (2 pages)View decision -
Decision Reference DRN-5612872
17 Jun 2025 Halifax Share Dealing Limited UpheldInvestmentsDRN-5612872 The complaint Mr K complains Halifax Share Dealing Limited trading as Lloyds Bank Direct Investments (HSDL) haven’t been sending him details of annual general meetings (AGM) for shares in his Individual Savings Account (ISA). And that when he submitted questions to be raised... (3 pages)View decision -
Decision Reference DRN-5243406
17 Jun 2025 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-5243406 The complaint Mr K complains Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (‘HLAM’) provided wrong information about the dates of a dividend payment and so caused him a financial loss. What happened On 27 June and 3 July 2024 Mr K used his HLAM ... (3 pages)View decision -
Decision Reference DRN-5627427
17 Jun 2025 Plata Finance Limited UpheldConsumer CreditDRN-5627427 The complaint Mr E complains that Plata Finance Limited was irresponsible to agree a loan for him. What happened Plata agreed a loan of £8,000 for Mr E in April 2023. The total amount owed was £12,531.85 to be repaid over four years with monthly repayments of £261.08. I und... (4 pages)View decision -
Decision Reference DRN-5616922
17 Jun 2025 LeasePlan UK Limited UpheldConsumer CreditDRN-5616922 The complaint Mr D is unhappy with how LeasePlan UK Limited handled his account when his hire agreement ended. What happened Around November 2021 Mr D entered into a hire agreement with LeasePlan to acquire a new car. The agreement was for 36 months, with Mr D due to make m... (4 pages)View decision -
Decision Reference DRN-5064466
17 Jun 2025 eToro (UK) Ltd UpheldInvestmentsDRN-5064466 The complaint Mr H complains that eToro (UK) Ltd (‘eToro’) didn’t provide him with information relating to a shareholders meeting, including his ability to vote, regarding a shareholding he held on eToro’s platform. What happened Mr H held open positions in AMC Entertainmen... (3 pages)View decision -
Decision Reference DRN-5629276
17 Jun 2025 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-5629276 The complaint Ms J complains about unsuitable advice she says she received from Mr X to move her pension to a self-invested personal pension (SIPP) and then invest via a platform called Cornhill. Ms J says Mr X was representing Future Wealth Management Ltd (FWM) – an appoint... (27 pages)View decision -
Decision Reference DRN-5628642
17 Jun 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5628642 The complaint Mr R complains Motors Insurance Company Limited (“Motors Insurance”) unfairly increased the price of his motor warranty policy after it had sent the renewal offer to him. He’s also said it failed to give him the correct referral rights to our service after he c... (3 pages)View decision -
Decision Reference DRN-5628616
17 Jun 2025 Vodafone Limited UpheldConsumer CreditDRN-5628616 The complaint Mr M has complained about the way Vodafone Limited administered fixed sum loan agreements he had with it. What happened The circumstances of the complaint are well known to the parties so I won’t go over everything again in detail. But in summary, in May 2024 ... (4 pages)View decision
