We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-5395868
14 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5395868 The complaint Mr D and Mrs T complain that National Westminster Bank Plc failed to protect their account when Mr D fell victim to a scam. And that it then unfairly closed this account. What happened While this complaint involves a joint account shared by Mr D and Mrs T, it’s... (3 pages)View decision -
Decision Reference DRN-5367692
14 Mar 2025 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-5367692 The complaint Ms D complains that Aioi Nissay Dowa Insurance UK Limited (Aioi) unfairly declined a claim he made on her motor insurance policy. She’s also unhappy it cancelled her policy. Reference to Aioi includes its agents. What happened Ms D held a motor insurance policy... (4 pages)View decision -
Decision Reference DRN-5397972
14 Mar 2025 U K Insurance Limited UpheldInsuranceDRN-5397972 The complaint A limited company, which I will refer to as J, complains about the decision of U K Insurance Limited trading as NIG to avoid its commercial insurance policy. What happened Both parties are aware of the circumstances leading to this complaint, so the following ... (7 pages)View decision -
Decision Reference DRN-4998425
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4998425 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr B throughout this decision. What happened The background to this complaint is kn... (9 pages)View decision -
Decision Reference DRN-5397505
14 Mar 2025 TF Global Markets (UK) Limited UpheldInvestmentsDRN-5397505 The complaint Mr S complains that TF Global Markets (UK) Limited (“TF Global”) unfairly priced a CFD contract in which he held a short position. He says this meant his position closed at a price unrepresentative of the underlying market, causing him to lose out on profits he... (6 pages)View decision -
Decision Reference DRN-5265337
14 Mar 2025 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5265337 The complaint Mr D’s complaint is about the handling of a claim under his home emergency insurance policy with HELVETIA GLOBAL SOLUTIONS LTD. What happened Mr D’s policy with Helvetia covers a property he rents out. In late January 2024, he reported a leak through the kitche... (6 pages)View decision -
Decision Reference DRN-5398285
14 Mar 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5398285 The complaint Mr S complains about Domestic & General Insurance Plc’s (D&G) handling and decline of a claim made under his cooker insurance policy. What happened Mr S has an insurance policy for his cooker with D&G, this provides cover for breakdowns and acciden... (8 pages)View decision -
Decision Reference DRN-5260354
14 Mar 2025 Everyday Lending Limited UpheldConsumer CreditDRN-5260354 The complaint Mr R complains about the interest rate Everyday Lending Limited has charged for his fixed sum loan agreement. He’s also unhappy with its actions when he asked to settle the loan early. What happened Mr R took out a fixed sum ... (3 pages)View decision -
Decision Reference DRN-5027011
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027011 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (9 pages)View decision -
Decision Reference DRN-5373544
14 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5373544 The complaint Mrs and Mr G complain that Lloyds Bank PLC (“Lloyds”) won’t refund the money they lost when they fell victim to an investment scam. The investment under discussion here was made in Mrs G’s sole name. However, the payments were made from a joint account held by ... (6 pages)View decision