We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4944838
20 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4944838 The complaint Mr R and Mrs R complain about Advantage Insurance Company Limited’s (“Advantage”) delay in dealing with their claim under their home insurance policy. Mrs R has acted as the main representative during the claim and complaint process. So, for ease of reference,... (3 pages)View decision -
Decision Reference DRN-4911618
20 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4911618 The complaint Mr W complains that NewDay Ltd didn’t do enough to assist him in recovering money he paid on his credit card for a seafood meal. The transaction in dispute was paid for by Mr W’s wife, as a secondary card holder. Mr W is also being assisted in bringing this co... (4 pages)View decision -
Decision Reference DRN-5109129
20 Nov 2024 Ald Automotive Limited UpheldConsumer CreditDRN-5109129 The complaint Mr R says Ald Automotive Limited (Ald) were unreasonable not to provide a courtesy car when the one he was leasing through an agreement with them, broke down. What happened Mr R took receipt of a brand-new car in February 2022. He had problems with the car and ... (2 pages)View decision -
Decision Reference DRN-5154128
20 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5154128 The complaint Mr M complains that Barclays Bank UK PLC unfairly withdrew his mortgage offer. Mr M wants compensation in line with the loss of the savings that would have been achieved had the mortgage offer proceeded. What happened Mr M wanted to consolidate his debts by tak... (5 pages)View decision -
Decision Reference DRN-5154065
20 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5154065 The complaint C complains that Royal & Sun Alliance Insurance Limited (RSA) unfairly declined a claim they made on their commercial property insurance policy. Reference to RSA includes its agents. What happened C holds a commercial insurance policy with RSA. When a new t... (3 pages)View decision -
Decision Reference DRN-5114677
20 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5114677 The complaint Miss L complains that NewDay Ltd trading as Aqua lent to her irresponsibly. What happened Miss L applied for a credit card with Aqua in May 2021. Aqua approved the application and gave Miss L a credit card with an initial limit of £300. The credit limit was inc... (3 pages)View decision -
Decision Reference DRN-5158220
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5158220 The complaint Mr B complains that Barclays didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Barclays debit card. What happened In August 2023 Mr B purchased a guitar online using his Barclays debit card. The pa... (4 pages)View decision -
Decision Reference DRN-5142704
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5142704 The complaint Mrs A has complained about the advice provided to her by London Stone Securities Limited (‘LSS’) with regard to the investments held within her pension. Mrs A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mrs ... (8 pages)View decision -
Decision Reference DRN-5158204
19 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5158204 The complaint Mrs B complains NewDay Ltd trading as Debenhams Gold Mastercard (“NewDay”) failed to recover funds for goods paid for in part using her NewDay credit card. What happened In February 2023 Mrs B used her credit card to part pay for a building extension on her hom... (4 pages)View decision -
Decision Reference DRN-5124876
19 Nov 2024 London Stone Securities Limited UpheldPensions and AnnuitiesDRN-5124876 The complaint Mr A has complained about the advice provided to him by London Stone Securities Limited (‘LSS’) with regard to the investments held within his pension. Mr A has stated that these investments were unsuitable, too high risk, and have caused financial loss. Mr A’s... (12 pages)View decision
