We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-5157508
19 Nov 2024 Fairmead Insurance Limited UpheldInsuranceDRN-5157508 The complaint Mrs T complains Fairmead Insurance Limited unfairly declined a claim she made on her home insurance policy for damage to a conservatory. When the claim was brought and the complaint initially made, there was a joint policyholder, Mr T. Sadly having issued by pr... (5 pages)View decision -
Decision Reference DRN-5156233
19 Nov 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-5156233 The complaint Mr W complains about how Markerstudy Insurance Company Limited dealt with a claim on his taxi insurance policy. What happened Mr W’s taxi was parked on his driveway at home. During a storm, several tiles fell off the roof of his rented house and damaged his ta... (3 pages)View decision -
Decision Reference DRN-4949886
19 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4949886 The complaint Ms C and Mr C are unhappy with the assistance Ms C received from Red Sands Insurance Company (Europe) Limited under their travel insurance policy, after she was injured abroad. As this complaint relates to Ms C’s injury, I’ve referred to her throughout. And al... (4 pages)View decision -
Decision Reference DRN-5155963
19 Nov 2024 International General Insurance Company (UK) Ltd UpheldInsuranceDRN-5155963 The complaint Mr B complains about International General Insurance Company (UK) Ltd’s (‘IGIC’s’) handling of a claim made under his latent defects building warranty. Any reference to IGIC includes the actions of its agents. What happened Mr B holds a ten-year building warr... (3 pages)View decision -
Decision Reference DRN-5156333
19 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5156333 The complaint Mr I has complained that Royal & Sun Alliance Insurance Limited (RSA) unfairly declined a claim under a home insurance policy. What happened Mr I contacted RSA to make a claim for storm damage to his home. RSA sent a surveyor to assess the damage. It then ... (4 pages)View decision -
Decision Reference DRN-5157107
19 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5157107 The complaint Miss E has complained that Monzo Bank Ltd registered a fraud marker against her. What happened In early 2024, Miss E received and passed on funds which were later reported to have come from fraud. In response to their initial questions, Miss E told Monzo she’d ... (3 pages)View decision -
Decision Reference DRN-5156716
19 Nov 2024 Wakam UpheldInsuranceDRN-5156716 The complaint Mr B complains that Wakam didn’t renew his commercial van insurance policy and as a result, he had to buy cover at short notice elsewhere and lost earnings. What happened Mr B had a commercial van insurance policy which covered him using his van for his busine... (5 pages)View decision -
Decision Reference DRN-5156163
19 Nov 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5156163 The complaint Mr P complained about Tesco Personal Finance PLC trading as Tesco Bank (Tesco) in regards to a direct debit (DD) instruction after he switched his bank account to a new provider who I’ll refer to as B. What happened I set out the background and my provisional ... (3 pages)View decision -
Decision Reference DRN-5154259
19 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5154259 The complaint Mr G has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (6 pages)View decision -
Decision Reference DRN-5156084
19 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5156084 The complaint Mr Z complained because Revolut Ltd refused to refund him for transactions he said he didn’t make. What happened On 13 April 2024, Mr Z went to a gym he hadn’t been to before. He paid a subscription and put his bag into a locker, securing the locker with a lo... (6 pages)View decision
