We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5015997
19 Nov 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5015997 The complaint Mr N complains about the quality of the car Stellantis Financial Services UK Limited provided credit for him to acquire. Mr N says the car had a fault from the dealership and isn’t fit for purpose. What happened Mr N entered into a hire purchase agreement with... (4 pages)View decision -
Decision Reference DRN-4699303
19 Nov 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4699303 The complaint Mr S complains that HSBC UK Bank Plc won’t reimburse him after he lost money to an investment – that he now considers to have been a scam. What happened Mr S has explained that he was introduced to an investment opportunity, provided by a firm that I’ll refer t... (6 pages)View decision -
Decision Reference DRN-4735386
19 Nov 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4735386 The complaint Mr J complains about a car he acquired with credit provided by Zopa Bank Limited. What happened In July 2023 Mr J entered into a regulated hire purchase agreement with Zopa Bank to finance his purchase of a used car. The car was four years old, its mileage was ... (3 pages)View decision -
Decision Reference DRN-5155486
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5155486 The complaint Mr O and Miss Z complain that Barclays Bank UK PLC (‘Barclays’) should pay more compensation than offered so far, after admitting poor service and a data breach arising in connection with their application to open a joint account. What happened In March 2024, ... (3 pages)View decision -
Decision Reference DRN-4984050
19 Nov 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4984050 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HL) failed to send him the written confirmation he requested in a timely manner. What happened I understand that Mr H had a pension with HL for some years. But that he’d transferred this to anoth... (5 pages)View decision -
Decision Reference DRN-4699255
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4699255 The complaint Mr and Mrs S complain that Barclays Bank UK PLC won’t reimburse them after they lost money to an investment – that they now consider to have been a scam. What happened Mr and Mrs S have explained that they were introduced to an investment opportunity, provided ... (6 pages)View decision -
Decision Reference DRN-5152869
19 Nov 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5152869 The complaint Mr C complains that The Royal Bank of Scotland Plc (RBS) didn’t send him regular statements on two of his bank accounts. What happened Mr C says he didn’t receive bank statements from RBS in May and June 2024. When he complained RBS sent out duplicate statement... (2 pages)View decision -
Decision Reference DRN-4959738
19 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsPage 1 of 2 The complaint Mx W complains about a number of problems with their London Community Credit Union Limited account. Xe say that there were problems with telephone banking, address issues, complaints ignored which caused unnecessary branch visits. What happened Mx W says Xe have h... (2 pages)View decision -
Decision Reference DRN-5067332
19 Nov 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-5067332 The complaint Mrs N and Mr N complain Marshmallow Insurance Limited (Marshmallow) gave a poor level of service when it cancelled Mr N’s motor insurance policy it and the date of, and reason for cancellation were incorrectly recorded.. References to Mr N or Mrs N, will inclu... (4 pages)View decision -
Decision Reference DRN-4750155
19 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4750155 The complaint Mrs G complains that LV have declined her claim for damage due to an escape of water, which includes replacement of a tanking system. What happened Mrs G held a buildings insurance policy with LV. In 2019 Mrs G’s cottage suffered an ingress of water following... (6 pages)View decision
