We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5142178
19 Nov 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5142178 The complaint Miss V is unhappy how Domestic & General Insurance Plc (D&G) handled a claim made under her household warranty policy. What happened Miss V made a claim for her cooker on her household warranty policy. She was offered a cash settlement or a replacement... (3 pages)View decision -
Decision Reference DRN-5139141
19 Nov 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5139141 The complaint Mr E complains about the service he received from Domestic & General Insurance Plc (D&G) under a protection policy for his washing machine. References to D&G include their agents who administer policies and carry out services under policies. What ... (7 pages)View decision -
Decision Reference DRN-5065615
19 Nov 2024 Acasta European Insurance Company Limited UpheldInsuranceDRN-5065615 The complaint Mrs H and Mr H complain about Acasta European Insurance Company Limited (“AEIC”) and the decision to decline the claim they made on their Guarantee Insurance policy. Mrs H has acted as the main representative during the claim and complaint process. So, for ease... (3 pages)View decision -
Decision Reference DRN-5106446
19 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5106446 The complaint Mrs C complains that Santander UK Plc (‘Santander’) won’t refund the money she says was lost as the result of a scam. What happened In 2020, Mrs C was told about an investment by her family. The investment was through a company I’ll refer to as B. B would purc... (4 pages)View decision -
Decision Reference DRN-4725516
19 Nov 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4725516 The complaint Mr W complains about the quality of a car supplied to him by N.I.I.B. Group Limited trading as Northridge Finance (“Northridge”) under a hire purchase agreement (“agreement”). Mr W is being assisted in bringing this complaint by his partner. But for ease of rea... (3 pages)View decision -
Decision Reference DRN-5155337
19 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5155337 The complaint Ms L complains that NewDay Ltd (NDay) lent to her irresponsibly. What happened In March 2016, NDay agreed to give a credit card to Ms L, and then offered and applied increases in the limit as shown: Limit increase number Date Limit March 2016 (new account) £30... (4 pages)View decision -
Decision Reference DRN-5155263
19 Nov 2024 Peppercorn Insurance Services Limited UpheldInsuranceDRN-5155263 The complaint Mr M complains that Peppercorn Insurance Services Limited (Peppercorn) charged him a fee when he was left with no option but to cancel his car insurance policy. What happened Mr M had a car insurance policy purchased via Peppercorn. Prior to collecting a new c... (5 pages)View decision -
Decision Reference DRN-5145536
19 Nov 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5145536 The complaint Miss C complains Tesco Personal Finance PLC trading as Tesco Bank took too long to open a savings account. What happened Miss C held a savings account with Tesco, and it had a low rate of interest. Miss C applied for a new account with Tesco, with a better ra... (6 pages)View decision -
Decision Reference DRN-4953098
18 Nov 2024 Allianz Insurance Plc UpheldInsuranceDRN-4953098 The complaint Mr and Mrs B complain about the way Allianz Insurance Plc handled a claim for subsidence under a buildings insurance policy. What happened The background to this longstanding claim and subsequent complaint is well-known to all parties, so I won’t repeat it agai... (3 pages)View decision -
Decision Reference DRN-5113808
18 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5113808 The complaint Mrs S complains that Clydesdale Bank plc, trading as Virgin Money, won’t pay her the compensation that she’s claimed relating to some holiday accommodation. What happened Mrs S booked some accommodation through a booking company for a holiday to be taken in Jul... (3 pages)View decision
