We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4522365
18 Nov 2024 Acasta European Insurance Company Limited UpheldInsuranceDRN-4522365 The complaint Mr S complains that Acasta European Insurance Company Limited (Acasta) has unfairly declined his claim under his Guarantee Insurance Policy. Any reference to Acasta in this final decision includes its respective agents unless specified otherwise. What happened ... (4 pages)View decision -
Decision Reference DRN-5116195
18 Nov 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5116195 The complaint Mr B complains that Scottish Widows Limited trading as Clerical Medical (SWL) failed to provide him with annual statements in 2022 and 2023. He also complains about the investment performance of his group stakeholder pension plan with it. What happened Mr B joi... (6 pages)View decision -
Decision Reference DRN-3692047
18 Nov 2024 Novitas Loans Ltd UpheldConsumer CreditDRN-3692047 Complaint 1. Mr A has complained that Novitas Loans Ltd (“Novitas”) negligently approved a litigation funding loan for his ex-partner and about the effect this had on him including it leading to him having to take out his own Novitas litigation funding loan in order to defen... (36 pages)View decision -
Decision Reference DRN-4877723
18 Nov 2024 Countrywide Assured Plc UpheldInvestmentsDRN-4877723 The complaint Mrs P complained about Countrywide Assured Plc (CWA). She said CWA sent out incorrect forms, and because of this delayed her with profits life assurance policy from being surrendered. Mrs P said because of this she incurred a loss. She would like CWA to compens... (4 pages)View decision -
Decision Reference DRN-4992254
18 Nov 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4992254 The complaint Mrs B has complained that Legal and General Assurance Society Limited was unable to locate a policy that she had taken out and has declined a critical illness claim. What happened The background to this matter is well known to the parties. In summary In July 20... (2 pages)View decision -
Decision Reference DRN-4877730
18 Nov 2024 Countrywide Assured Plc UpheldInvestmentsDRN-4877730 The complaint Mr P complained about Countrywide Assured Plc (CWA). He said CWA sent out incorrect forms, and because of this delayed his with profits life assurance policy from being surrendered. Mr P said because of this he incurred a loss. He would like CWA to compensate ... (4 pages)View decision -
Decision Reference DRN-5098651
18 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5098651 The complaint Miss H has complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) dealt with a claim under a home insurance policy. References to Admiral include companies acting on its behalf. What happened Miss H contacted Admiral to make a claim when her g... (3 pages)View decision -
Decision Reference DRN-5108815
18 Nov 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5108815 The complaint Mr L complains TSB Bank plc (“TSB”) applied a default against him for his overdraft. And that it failed to support him in making a payment arrangement for the debt after it had decided to close his account and demanded full payment. Mr L says TSB’s actions caus... (7 pages)View decision -
Decision Reference DRN-5152994
18 Nov 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-5152994 The complaint Mr N is unhappy with the service he’s received from National Westminster Bank Plc, trading as Ulster Bank, surrounding the defaulting of his account. What happened Mr N held a personal loan with Ulster Bank (“UB”) which fell into arrears. On 11 February, UB se... (4 pages)View decision -
Decision Reference DRN-4770059
18 Nov 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4770059 The complaint Mr J and Mrs B complain about how AXA Insurance UK Plc responded to a claim made under their home insurance policy. Much of Mr J and Mrs B’s dissatisfaction has arisen because of the actions of AXA’s appointed agents (contractors). As AXA accept they are respon... (3 pages)View decision
