We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4985634
15 Nov 2024 Covea Insurance plc UpheldInsuranceDRN-4985634 The complaint A limited company, which I will refer to as W, complains about the settlement of its commercial motor insurance claim by Covea Insurance plc. What happened The following is intended only as a brief summary of the relevant events. Additionally, even where other ... (3 pages)View decision -
Decision Reference DRN-4607796
15 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4607796 The complaint Mr W complains about Bank of Scotland plc (trading as Halifax). He says that Halifax didn’t do enough to protect him when he became the victim of a scam and would like to refund him the money he has lost as a result. What happened Mr W was looking to purchase... (4 pages)View decision -
Decision Reference DRN-5147265
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5147265 The complaint Mr J complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr J has an account with Revolut which he opened during this scam at the suggestion of the scammer. He also has an account with a business who I’... (5 pages)View decision -
Decision Reference DRN-5150676
15 Nov 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-5150676 The complaint Ms S complains about a car she got under a hire-purchase agreement with MotoNovo Finance Limited. She says that over time the car has presented several significant faults and that it was not of satisfactory quality. Background to this decision I recently issu... (4 pages)View decision -
Decision Reference DRN-5150214
15 Nov 2024 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5150214 The complaint Mrs B has complained, with the help of a professional representative, about a transfer of her Phoenix Life Limited (‘Phoenix Life’) personal pension policies to a small self-administered scheme (‘SSAS’) in January 2015. Mrs B’s SSAS was subsequently used to inv... (15 pages)View decision -
Decision Reference DRN-5150696
15 Nov 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5150696 The complaint A limited company, which I will refer to as T, complains about the handling of its commercial motor insurance claim by Watford Insurance Company Europe Limited. What happened The following is intended only as a brief summary of events. Additionally, for the sak... (3 pages)View decision -
Decision Reference DRN-5120129
15 Nov 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-5120129 The complaint Mrs I complains about St James’s Place UK Plc’s (SJP) handling of her pension transfer request. What happened Mrs I held a pension with SJP. She told SJP she wanted to transfer her pension to a Qualifying Recognised Overseas Pension (QROPS). The process initial... (5 pages)View decision -
Decision Reference DRN-4862476
15 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4862476 The complaint Mr M complains that Monzo Bank Ltd (Monzo) have unfairly applied a fraud prevention marker against him. He’d like it removed. Mr M is represented by his mother, Mrs M. What happened The facts of this complaint are well known to both parties, so I’ve only provid... (3 pages)View decision -
Decision Reference DRN-5109902
15 Nov 2024 Arch Insurance (UK) Limited UpheldInsuranceDRN-5109902 The complaint A limited company, which I will refer to as C, complains about the decision of Arch Insurance (UK) Limited to decline its commercial vehicle insurance claim. What happened The following is intended only as a brief summary of events. Additionally, whilst other p... (3 pages)View decision -
Decision Reference DRN-4843467
15 Nov 2024 Curve UK Limited UpheldBanking and PaymentsDRN-4843467 The complaint Mr P complains about how Curve UK Limited conducted his chargeback dispute about a car service. What happened In April 2023 Mr P paid a garage (“the merchant”) about £548 for his car to be serviced, using his Curve credit card. he was told that his brake pads a... (3 pages)View decision
