We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4987728
15 Nov 2024 ReAssure Limited UpheldInsuranceDRN-4987728 The complaint Mr C complains that ReAssure Limited (ReAssure) won’t allow him to alter the terms of his flexible mortgage plan by either decreasing the amount of insurance cover so that he increases the savings part of his plan or by simply increasing his premiums. He says t... (10 pages)View decision -
Decision Reference DRN-5143852
15 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5143852 The complaint Mr C complains about the position U K Insurance Limited (“UKI”) took on liability on his car insurance claim, and the general level of service he received. What happened In May 2023 Mr C was involved in a road traffic accident with another car, so he contacted ... (3 pages)View decision -
Decision Reference DRN-4923354
15 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-4923354 The complaint Mrs S complains Black Horse Limited trading as Land Rover Financial Services (Black Horse) supplied her with a car that she believes wasn’t of satisfactory quality. What happened In June 2023, Mrs S entered into a 49 month personal contract purchas... (3 pages)View decision -
Decision Reference DRN-5149675
15 Nov 2024 AutoMoney Limited UpheldConsumer CreditDRN-5149675 The complaint Mr D’s complaint is that a car supplied to him under a Hire Purchase Agreement (“HP Agreement”) with AutoMoney Limited (“AML”) was of an unsatisfactory quality. He has asked AML to take redelivery of the car, cancel the HP Agreement and refund his money. When ... (5 pages)View decision -
Decision Reference DRN-5149415
15 Nov 2024 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-5149415 The complaint Mr A complains that a car supplied to him under a hire purchase agreement by Toyota Financial Services (UK) PLC (“Toyota FS”) was not of a sufficient quality. What happened I issued a provisional decision on this complaint last month. In that decision I explain... (5 pages)View decision -
Decision Reference DRN-5148890
15 Nov 2024 Assurant General Insurance Limited UpheldInsuranceDRN-5148890 The complaint Mr S’s complaint is about the handling of a claim made under his mobile phone insurance policy with Assurant General Insurance Limited. What happened In October 2023, Mr S contacted Assurant to make a claim under the policy, as the screen on his phone was broke... (5 pages)View decision -
Decision Reference DRN-5145968
15 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5145968 The complaint Mr T has complained about the way Mitsubishi HC Capital UK Plc (“MHCC”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit Act... (5 pages)View decision -
Decision Reference DRN-5149624
15 Nov 2024 Adrian Flux Insurance Services Group UpheldInsuranceDRN-5149624 The complaint Mr T has complained that his insurance broker Adrian Flux Insurance Services Group (‘Adrian Flux’) failed to extend his European roadside assistance cover which resulted in him not being covered further to a breakdown . What happened I issued a provisional dec... (6 pages)View decision -
Decision Reference DRN-4636513
15 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-4636513 The complaint Miss S complains about the quality of a new car that was supplied through a hire purchase agreement with Black Horse Limited trading as Land Rover Financial Services (BHL). What happened In February 2021 Miss S entered into a hire purchase agreement with BHL to... (4 pages)View decision -
Decision Reference DRN-4813516
15 Nov 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4813516 The complaint Mr R’s complaint is that a car supplied to him under a hire purchase agreement (‘HPA’) with Secure Trust Bank Plc trading as V12 Vehicle Finance (‘STB’) had a mileage discrepancy that was not disclosed to him at the time of supply. Mr R says that had he known a... (4 pages)View decision
