We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4836794
14 Nov 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4836794 The complaint Mrs W, director of G (a limited company) is unhappy Tide Platform Ltd won’t reimburse G for the money it lost when Mrs W fell victim to a scam. What happened G is represented in this complaint by a solicitor, but for simplicity I will refer to G and Mrs W thro... (4 pages)View decision -
Decision Reference DRN-5074343
14 Nov 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-5074343 The complaint Mr K complains that American Express Services Europe Limited (AESEL) hasn’t refunded a payment he made using his credit card. What happened In June 2021, Mr K paid £4,997 using his AESEL credit card to a training course provider. Mr K purchased a mentoring and ... (5 pages)View decision -
Decision Reference DRN-5117083
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5117083 The complaint Mr S is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr S fell victim to a safe account scam. He was contacted by an individual claiming to work for his main bank account provider (which I’ll ... (8 pages)View decision -
Decision Reference DRN-5065448
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5065448 The complaint Miss L complains that Clydesdale Bank Plc trading as Virgin Money failed to place a dispute marker on her joint bank account which allowed the other party to withdraw a substantial balance from the account. What happened Miss L holds a joint bank account with ... (4 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5070759
14 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5070759 The complaint Mr S has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy (SBISL) incorrectly told him he would receive a refund of premiums on cancellation of his car insurance policy. What happened Mr S bought a car insurance policy through a b... (2 pages)View decision -
Decision Reference DRN-5024893
14 Nov 2024 Cofunds Limited UpheldInvestmentsDRN-5024893 The complaint Mr B complains that Cofunds Limited trading as Aegon failed to provide correct fund information to him in a timely manner. He was therefore unable to effectively manage his investments and experienced stress and anxiety as a result. What happened The background... (2 pages)View decision -
Decision Reference DRN-5146024
14 Nov 2024 Target Servicing Limited UpheldMortgagesDRN-5146024 The complaint Ms M complains that Target Servicing Limited delayed redemption of her help-to-buy loan. What happened In 2016, Ms M bought a property using the help-to-buy scheme. She took out an equity loan, which is administered by Target. In July 2021 Ms M started the proc... (3 pages)View decision -
Decision Reference DRN-5137026
14 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-5137026 The complaint X complains about the fees that London Community Credit Union Limited (“LCCU”) charged her without providing her with all the relevant information. X is also unhappy about the service she received from LCCU in branch. What happened X visited a branch of LCCU on... (3 pages)View decision -
Decision Reference DRN-4851207
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4851207 The complaint Mr S is unhappy that Clydesdale Bank Plc (trading as “Virgin Money”) removed funds from his bank account after they were reported as fraudulent. What happened On 1 April 2023 Mr S opened an account with Virgin Money with the intention of using it to facilitate... (4 pages)View decision
