We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5136876
12 Nov 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5136876 The complaint Ms V complains about the way that TransUnion International UK Limited (TransUnion) has managed her electoral roll information. What happened Ms V is unhappy that since 2017, her electoral roll information drops off her TransUnion credit report around January ea... (2 pages)View decision -
Decision Reference DRN-5137728
12 Nov 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-5137728 The complaint Mr and Mrs T have complained that the mortgage endowment policy they have with Sun Life Assurance Company of Canada (U.K.) Limited (SLOC) was not viable as a repayment vehicle for their mortgage and should not have been sold to them. They have said when the pol... (6 pages)View decision -
Decision Reference DRN-5014879
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5014879 The complaint Ms G is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Ms G is being represented by a claims management company but for ease of reading I’ll only refer to Ms G in my decision. What happened The detailed background to this compl... (7 pages)View decision -
Decision Reference DRN-5130279
12 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5130279 The complaint Mrs G complains about the way that Vanquis Bank Limited trading as Vanquis Bank Savings (Vanquis) administered an account in her name. Mrs G is represented in this complaint by her attorney Mr L. What happened Mrs G held a fixed term savings account with Vanqui... (3 pages)View decision -
Decision Reference DRN-5141088
12 Nov 2024 MS Amlin Insurance SE UpheldInsuranceDRN-5141088 The complaint Mr H and Ms W have complained about the amount MS Amlin Insurance SE offered in settlement of their claim under their commercial motor insurance policy and the length of time it took to make the offer that it did. Any reference to MS Amlin includes its agents.... (4 pages)View decision -
Decision Reference DRN-4913238
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4913238 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened Miss B was looking for a part time job online when she was contacted via WhatsApp by an individual claiming to be from Amazon (X). X... (10 pages)View decision -
Decision Reference DRN-5000230
12 Nov 2024 Advantage Finance Ltd UpheldConsumer CreditDRN-5000230 The complaint Mrs D is unhappy that a car supplied to her under a hire purchase agreement with Advantage Finance Limited was of an unsatisfactory quality. Mrs D has been represented during the claim and complaint process by Mr H. For ease of reference, I will refer to any ... (6 pages)View decision -
Decision Reference DRN-5111441
12 Nov 2024 Monmouthshire Building Society UpheldMortgagesDRN-5111441 The complaint Mrs H complains that her mortgage with Monmouthshire Building Society (MBS) was mis-sold, because she was misled about its nature. She also complains that MBS is taking legal action to repossess the property. What happened Mrs H and her husband, Mr H, took out ... (7 pages)View decision -
Decision Reference DRN-4837924
12 Nov 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4837924 The complaint Miss P complains about a car acquired through a Conditional Sale agreement with Stellantis Financial Services UK Limited (‘Stellantis’). Miss P has had problems with the car and says these defects would’ve been present when the car was supplied. She says she r... (5 pages)View decision -
Decision Reference DRN-4954921
12 Nov 2024 Paragon Bank Plc UpheldInvestmentsDRN-4954921 The complaint Mr L complains that Paragon Bank Plc failed to complete his application for an Individual Savings Account (ISA) transfer. What happened Mr L sent Paragon an incorrectly completed ISA transfer form in early September 2023. The transfer was rejected by the ceding... (2 pages)View decision
