We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5128071
12 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5128071 The complaint and what happened Mr W has complained about Mitsubishi HC Capital UK Plc, trading as Hitachi Capital Consumer Finance’s (“Mitsubishi’s”) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegat... (7 pages)View decision -
Decision Reference DRN-5094701
12 Nov 2024 Curve UK Limited UpheldBanking and PaymentsDRN-5094701 The complaint Mr B has complained that the Go Back in Time feature (“GBiT”) on his Curve UK Limited (“Curve”) account has not worked since September 2023. What happened In response to Mr B’s complaint, Curve offered Mr B £50 compensation, a free months’ subscription and £5 i... (2 pages)View decision -
Decision Reference DRN-5031773
12 Nov 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5031773 The complaint Mr C has complained that Domestic & General Insurance Plc (‘D&G’) declined his claim under his appliance insurance policy and mis-sold the policy to him. For the avoidance of doubt, the term ‘D&G’ also includes reference to its agents and representa... (3 pages)View decision -
Decision Reference DRN-5139263
12 Nov 2024 Nationwide Building Society UpheldMortgagesDRN-5139263 The complaint Mr C and Ms D complain that Nationwide Building Society gave them incorrect information which resulted in them missing out on a lower interest rate product. What happened Mr C and Ms D have a mortgage with Nationwide. Their fixed interest rate product was due t... (4 pages)View decision -
Decision Reference DRN-5053169
12 Nov 2024 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-5053169 The complaint Mr W complains about lack of advice from True Potential Wealth Management LLP (TP) regarding taking his pension. He said he had to pay tax as a consequence of taking his pension. What happened Mr W complains about lack of advice from TP regarding taking his pen... (7 pages)View decision -
Decision Reference DRN-5137196
12 Nov 2024 Evolution Lending Limited UpheldMortgagesDRN-5137196 The complaint Mr and Mrs Y complain that Evolution Lending Limited irresponsibly lent them a second charge mortgage (secured loan). What happened Mr and Mrs Y have taken out a series of secured loans with Evolution – in September 2016, April 2017, June 2018 and September 202... (5 pages)View decision -
Decision Reference DRN-5140259
12 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5140259 The complaint and what happened Mr M has complained about Mitsubishi HC Capital UK Plc’s, trading as Novuna Personal Finance, (‘Mitsubishi’) response to a claim .he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of a... (7 pages)View decision -
Decision Reference DRN-5025575
12 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5025575 The complaint Miss M complains that Nationwide Building Society (‘Nationwide’) won’t refund the money she lost when she fell victim to a scam. What happened Miss M’s complaint has been brought by a professional representative. It’s said that in 2020 a friend of Miss M’s had... (6 pages)View decision -
Decision Reference DRN-4738154
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4738154 The complaint Miss R complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the prov... (9 pages)View decision -
Decision Reference DRN-5140596
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5140596 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the provisi... (11 pages)View decision
