We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4640881
7 Mar 2025 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-4640881 The complaint Mr O complains that Capquest Debt Recovery Limited (Capquest) are chasing him for a debt he believes was lent to him irresponsibly and sold without warning. He also complains that he hasn’t been provided with evidence the debt was legally purchased. What happe... (3 pages)View decision -
Decision Reference DRN-5376386
7 Mar 2025 The One Stop Money Shop Limited UpheldConsumer CreditDRN-5376386 The complaint Ms H complains that The One Stop Money Shop Limited gave her a loan that was unaffordable. She said it didn’t carry out the correct credit checks when the loan was granted. What happened In July 2020, Ms H took out a loan with The One Stop Money Shop. She borro... (4 pages)View decision -
Decision Reference DRN-5365171
7 Mar 2025 Aviva Insurance Limited UpheldInsuranceDRN-5365171 The complaint Mr M has complained about Aviva Insurance Limited. He isn’t happy about the way it dealt with a claim for a cracked windscreen under his motor insurance policy. Any reference to Aviva includes any agents that it is responsible for unless specified. What happene... (2 pages)View decision -
Decision Reference DRN-5367497
7 Mar 2025 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-5367497 The complaint Mr W complains that Omni Capital Retail Finance Limited declined his application for a loan and hasn’t provided him with the reason why. He believes he may have been declined due to his age. What happened Mr W applied for a loan to cover the cost of his hospita... (5 pages)View decision -
Decision Reference DRN-5319227
7 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5319227 The complaint Mrs R complains about the level of service she received from Barclays Bank UK PLC trading as Barclaycard (Barclays). What happened Mrs R held a Barclays credit card. In 2019, Mrs R contacted Barclays to explain that she was experiencing financial difficulties. ... (5 pages)View decision -
Decision Reference DRN-5379397
7 Mar 2025 Assurant General Insurance Limited UpheldInsuranceDRN-5379397 The complaint Mr B has complained about a claim he made under the mobile phone insurance he had with Assurant General Insurance Limited through his bank account. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail here. ... (2 pages)View decision -
Decision Reference DRN-5132907
7 Mar 2025 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-5132907 The complaint Mr P says when he switched two of his personal pensions from Scottish Friendly Assurance Society Limited, its administrative handling was poor and this caused him trouble and stress. What happened The facts of this case are accepted by both parties. Mr P had ... (4 pages)View decision -
Decision Reference DRN-5308934
7 Mar 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5308934 The complaint Mr B complains about AXA Insurance UK Plc’s handling of his home insurance claim. AXA is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As AXA has accepted it is accountable for the actions of the age... (5 pages)View decision -
Decision Reference DRN-5337946
7 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5337946 The complaint Mr P complains that Loans 2 Go Limited was irresponsible in its lending to him. He wants all interest and charges he has paid refunded along with statutory interest. He also wants any adverse information removed from his credit file. Mr P is represented by a th... (4 pages)View decision -
Decision Reference DRN-5346240
7 Mar 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5346240 The complaint Mr M complains that Accredited Insurance (Europe) Ltd unfairly declined a claim he made on his home insurance policy. Reference to Accredited includes its agents. What happened Mr M holds a home insurance policy with Accredited. He was notified by his local wat... (3 pages)View decision