We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5138468
12 Nov 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5138468 The complaint Mr H is unhappy Transunion International UK Limited are reporting incorrect information on his credit file, are unfairly holding data about him and that they haven’t added notices of correction (NoC’s) to his credit file. What happened Mr H complained to Trans... (4 pages)View decision -
Decision Reference DRN-4661059
12 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4661059 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) won’t refund transactions he made under duress. What happened In June 2023, Mr G attended a cricket match with a client, after which he went out for drinks. Mr G believes that he was... (7 pages)View decision -
Decision Reference DRN-5138964
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5138964 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost after falling victim to a scam. What happened In July 2022, Mrs P saw an advertisement on a social media site which was promoted by a well-known personality and talked about ... (10 pages)View decision -
Decision Reference DRN-4951478
12 Nov 2024 more 2 life Ltd UpheldMortgagesDRN-4951478 The complaint Mr J’s complaint is about a lifetime mortgage he has with more 2 life Ltd (m2l). He is unhappy with how much the property was valued for in 2020, believing it was deliberately undervalued, and this meant that less money was released to him than should have been... (4 pages)View decision -
Decision Reference DRN-5136929
11 Nov 2024 Currensea Limited UpheldBanking and PaymentsDRN-5136929 The complaint Mr B complains that Currensea Limited won’t refund two payments to his account. What happened I issued a provisional decision on this complaint last month in which I described what had happened as follows: “Mr B has an account with Currensea, which is a card ba... (3 pages)View decision -
Decision Reference DRN-5056258
11 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5056258 The complaint Mr and Mrs M have complained that Bank of Scotland plc (trading as Halifax) won’t refund the money they lost in a scam. What happened This complaint surrounds a joint account of Mr and Mrs M’s. But as the events in question happened to Mr M, I’ll mainly be talk... (3 pages)View decision -
Decision Reference DRN-4997015
11 Nov 2024 Barclays Bank Plc UpheldInvestmentsDRN-4997015 The complaint Mr and Mrs B complaint that Barclays Bank Plc failed to properly administer its investment portfolio in respect of investment portfolio charges paid for an offshore bond. What happened Mr B is the representative in this complaint for himself and Mrs B. They hel... (5 pages)View decision -
Decision Reference DRN-5139364
11 Nov 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-5139364 The complaint Mr W complains that Admiral Financial Services Limited trading as Admiral Loans (“Admiral Loans”) is unfairly holding him liable for a loan which he says he neither applied for nor consented to. What happened On 16 October 2024 I issued my provisional decision... (4 pages)View decision -
Decision Reference DRN-5094269
11 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5094269 The complaint Miss A is unhappy Lloyds Bank PLC trading as Lloyds Bank (Lloyds) put a payment on hold while doing further investigation. She is also unhappy with the customer service provided What happened In February 2024, Miss A tried to make a payment to a new payee, howe... (2 pages)View decision -
Decision Reference DRN-5139119
11 Nov 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5139119 The complaint Mr T complains about the manner in which The Prudential Assurance Company Limited has administered his with-profits bond. Specifically, he submits that it misled him about the nature of the bonus declaration in February 2023, which has caused him to suffer a fi... (6 pages)View decision
