We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-4516267
24 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4516267 The complaint X complains about Barclays Bank UK PLC. They say that Barclays didn’t do enough to protect him when they became the victim of a scam and would like Barclays to refund the money that has been lost. What happened In November 2022, X came across an opportunity on Ins... (3 pages)View decision -
Decision Reference DRN-4717135
24 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4717135 The complaint X complains about National Westminster Bank Plc’s (NatWest) errors and service when X switched X’s bank account to them. What happened There are 4 strands to X’s complaint, following X switching X bank account from Bank A to NatWest in August 2023. The 4 strands a... (3 pages)View decision -
Decision Reference DRN-4749467
24 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4749467 The complaint Miss W complains that Santander UK Plc won’t refund the money she lost, after she fell victim to an investment scam. Miss W is represented in bringing this complaint, but for simplicity’s sake I’ve generally referred to her in the text of the decision. What happen... (5 pages)View decision -
Decision Reference DRN-4756667
24 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4756667 The complaint Mr S is unhappy that Santander UK Plc won’t refunded him for transactions which he doesn’t recognise amounting to around £500 on his credit card account. What happened In December 2022, Mr S contacted Santander to report a number of transactions to a merchant whic... (6 pages)View decision -
Decision Reference DRN-4762510
24 Apr 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4762510 The complaint Mr and Mr B complain about the information provided by Metro Bank PLC concerning cash deposits and service received in branch and over the phone. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I ... (3 pages)View decision -
Decision Reference DRN-4730409
24 Apr 2024 Vitality Health Limited UpheldInsuranceDRN-4730409 The complaint Mr and Mrs U are unhappy with how Vitality Health Limited (Vitality) has dealt with Mrs U’s claim on their private medical insurance policy. Mrs U is the lead complainant so I will refer mainly to Mrs U in this decision although both Mr and Mrs U are joined on the... (3 pages)View decision -
Decision Reference DRN-4755171
24 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4755171 The complaint Mr M complains Nationwide Building Society won’t give him access to the money in his account and won’t let him take out more than £100 a week. What happened Mr M opened an account with Nationwide in July 2023 – it has a substantial balance. In December 2023 Mr M c... (2 pages)View decision -
Decision Reference DRN-4761883
24 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4761883 The complaint Mr C is unhappy that Santander UK Plc placed restrictions on his account and with the service he received surrounding this. What happened Mr C tried to make a large transfer from his account. However, the transfer was flagged by Santander for further checks and re... (3 pages)View decision -
Decision Reference DRN-4702908
24 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4702908 The complaint Miss P complains that JP Morgan Europe Limited trading as Chase failed to close or freeze her account when she requested it. She has an addiction and as a result spent large sums of money on gambling. What happened In August 2022, Miss P complained to Chase that d... (5 pages)View decision -
Decision Reference DRN-4714336
24 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4714336 The complaint Miss N complains that Lloyds Bank PLC (“Lloyds”) removed her overdraft facility in error, causing her detriment. What happened Miss N holds a current account with Lloyds, which has an agreed overdraft limit of £2,000. Last year, she called Lloyds to discuss her fi... (4 pages)View decision
