We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5027156
12 Nov 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-5027156 The complaint Mr M complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited (‘RCI’). Mr M has had problems with the car and wants to hand it back. What happened Mr M acquired the vehicle in March 2022. It was brand new and cost £1... (5 pages)View decision -
Decision Reference DRN-5119064
12 Nov 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-5119064 The complaint Mr M has complained about Markerstudy Insurance Company Limited. He isn’t happy about the way it settled liability following a claim under his motor insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decisio... (3 pages)View decision -
Decision Reference DRN-5121249
12 Nov 2024 National Savings and Investments UpheldBanking and PaymentsDRN-5121249 The complaint Mr M complains National Savings and Investments (NS&I) took several weeks to provide him with funds from his Premium Bond (PB) account and provided poor customer service. What happened Mr M explained he first contacted NS&I in early May 2024 to withdra... (3 pages)View decision -
Decision Reference DRN-4718413
12 Nov 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4718413 The complaint Mr A says J.P. Morgan Europe Limited trading as Chase (“Chase”) refuses to refund him for two ATM withdrawals he says shouldn’t have been debited from his account. What happened Mr A says he was abroad when he used his Chase card to try and withdraw money from ... (2 pages)View decision -
Decision Reference DRN-5136876
12 Nov 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5136876 The complaint Ms V complains about the way that TransUnion International UK Limited (TransUnion) has managed her electoral roll information. What happened Ms V is unhappy that since 2017, her electoral roll information drops off her TransUnion credit report around January ea... (2 pages)View decision -
Decision Reference DRN-5137728
12 Nov 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-5137728 The complaint Mr and Mrs T have complained that the mortgage endowment policy they have with Sun Life Assurance Company of Canada (U.K.) Limited (SLOC) was not viable as a repayment vehicle for their mortgage and should not have been sold to them. They have said when the pol... (6 pages)View decision -
Decision Reference DRN-5014879
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5014879 The complaint Ms G is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Ms G is being represented by a claims management company but for ease of reading I’ll only refer to Ms G in my decision. What happened The detailed background to this compl... (7 pages)View decision -
Decision Reference DRN-5130279
12 Nov 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5130279 The complaint Mrs G complains about the way that Vanquis Bank Limited trading as Vanquis Bank Savings (Vanquis) administered an account in her name. Mrs G is represented in this complaint by her attorney Mr L. What happened Mrs G held a fixed term savings account with Vanqui... (3 pages)View decision -
Decision Reference DRN-5141088
12 Nov 2024 MS Amlin Insurance SE UpheldInsuranceDRN-5141088 The complaint Mr H and Ms W have complained about the amount MS Amlin Insurance SE offered in settlement of their claim under their commercial motor insurance policy and the length of time it took to make the offer that it did. Any reference to MS Amlin includes its agents.... (4 pages)View decision -
Decision Reference DRN-4913238
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4913238 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened Miss B was looking for a part time job online when she was contacted via WhatsApp by an individual claiming to be from Amazon (X). X... (10 pages)View decision
