We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4760161
6 Jun 2024 Dignity Funerals Limited UpheldFuneral Planning ServicesDRN-4760161 The complaint Mr J complains that Dignity Funerals Limited will not refund him the money he paid for his funeral plan, following cancellation. Mr J’s also unhappy about poor service regarding his questions and enquiries. What happened To summarise, Mr J held a funeral plan with... (3 pages)View decision -
Decision Reference DRN-4593808
6 Jun 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldConsumer CreditDRN-4593808 The complaint Miss R complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”), irresponsibly granted her a credit account she couldn’t afford to repay. What happened In May 2019 Miss R was accepted for an online credit account with PayPal. She was given an initial credit limit... (3 pages)View decision -
Decision Reference DRN-4747988
6 Jun 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4747988 The complaint Mr M complains that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) unfairly defaulted and terminated his credit card account. What happened Mr M holds a credit card account with Tesco. The account fell into arrears and Mr M contacted Tesco to set up a ... (3 pages)View decision -
Decision Reference DRN-4796306
6 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4796306 The complaint Mr S complains that Bank of Scotland plc trading as Halifax should have done more to help him earn a better rate of interest on his savings. Mr S’s brother is helping him to make the complaint. What happened Background Mr S’s brother has provided this service with... (5 pages)View decision -
Decision Reference DRN-4839159
6 Jun 2024 Equifax Limited UpheldConsumer CreditDRN-4839159 The complaint Mr C complains Equifax Limited incorrectly reported a County Court Judgement (CCJ) on his credit file that didn’t belong to him. What happened In August 2023, Mr C was contacted by his employer as a CCJ had been found on his credit file during security vetting. Wh... (5 pages)View decision -
Decision Reference DRN-4697453
6 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697453 The complaint Mr A complains that Barclays Bank UK PLC, trading as Barclaycard (Barclays), closed his accounts without providing an explanation and took too long to release the balances on the accounts back to him. What happened The detailed background of this complaint is well... (4 pages)View decision -
Decision Reference DRN-4837465
6 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4837465 The complaint Mrs G complains Bank of Scotland PLC trading as Halifax blocked her account in error after she reported the death of her son to another bank. She also complains about how Halifax dealt with her when she complained about this error. What happened I sent the parties... (5 pages)View decision -
Decision Reference DRN-4105757
6 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4105757 The complaint Ms R has complained about Creation Consumer Finance Ltd trading as Creation’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (5 pages)View decision -
Decision Reference DRN-4772457
6 Jun 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4772457 The complaint Mr D is unhappy that a van supplied to him under a hire purchase agreement with Oodle Financial Services Limited trading as Oodle Car Finance was of an unsatisfactory quality. What happened On 7 November 2023, Mr D was supplied with a use van through a hire purcha... (4 pages)View decision -
Decision Reference DRN-3693344
6 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3693344 The complaint Mr H opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr H transferred his existing personal pension to the SIPP to invest in two unregulated investments. Mr H’s complaint is that Options... (20 pages)View decision
