We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5000230
12 Nov 2024 Advantage Finance Ltd UpheldConsumer CreditDRN-5000230 The complaint Mrs D is unhappy that a car supplied to her under a hire purchase agreement with Advantage Finance Limited was of an unsatisfactory quality. Mrs D has been represented during the claim and complaint process by Mr H. For ease of reference, I will refer to any ... (6 pages)View decision -
Decision Reference DRN-5111441
12 Nov 2024 Monmouthshire Building Society UpheldMortgagesDRN-5111441 The complaint Mrs H complains that her mortgage with Monmouthshire Building Society (MBS) was mis-sold, because she was misled about its nature. She also complains that MBS is taking legal action to repossess the property. What happened Mrs H and her husband, Mr H, took out ... (7 pages)View decision -
Decision Reference DRN-4837924
12 Nov 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4837924 The complaint Miss P complains about a car acquired through a Conditional Sale agreement with Stellantis Financial Services UK Limited (‘Stellantis’). Miss P has had problems with the car and says these defects would’ve been present when the car was supplied. She says she r... (5 pages)View decision -
Decision Reference DRN-4954921
12 Nov 2024 Paragon Bank Plc UpheldInvestmentsDRN-4954921 The complaint Mr L complains that Paragon Bank Plc failed to complete his application for an Individual Savings Account (ISA) transfer. What happened Mr L sent Paragon an incorrectly completed ISA transfer form in early September 2023. The transfer was rejected by the ceding... (2 pages)View decision -
Decision Reference DRN-5128071
12 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5128071 The complaint and what happened Mr W has complained about Mitsubishi HC Capital UK Plc, trading as Hitachi Capital Consumer Finance’s (“Mitsubishi’s”) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegat... (7 pages)View decision -
Decision Reference DRN-5094701
12 Nov 2024 Curve UK Limited UpheldBanking and PaymentsDRN-5094701 The complaint Mr B has complained that the Go Back in Time feature (“GBiT”) on his Curve UK Limited (“Curve”) account has not worked since September 2023. What happened In response to Mr B’s complaint, Curve offered Mr B £50 compensation, a free months’ subscription and £5 i... (2 pages)View decision -
Decision Reference DRN-5031773
12 Nov 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5031773 The complaint Mr C has complained that Domestic & General Insurance Plc (‘D&G’) declined his claim under his appliance insurance policy and mis-sold the policy to him. For the avoidance of doubt, the term ‘D&G’ also includes reference to its agents and representa... (3 pages)View decision -
Decision Reference DRN-5139263
12 Nov 2024 Nationwide Building Society UpheldMortgagesDRN-5139263 The complaint Mr C and Ms D complain that Nationwide Building Society gave them incorrect information which resulted in them missing out on a lower interest rate product. What happened Mr C and Ms D have a mortgage with Nationwide. Their fixed interest rate product was due t... (4 pages)View decision -
Decision Reference DRN-5053169
12 Nov 2024 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-5053169 The complaint Mr W complains about lack of advice from True Potential Wealth Management LLP (TP) regarding taking his pension. He said he had to pay tax as a consequence of taking his pension. What happened Mr W complains about lack of advice from TP regarding taking his pen... (7 pages)View decision -
Decision Reference DRN-5137196
12 Nov 2024 Evolution Lending Limited UpheldMortgagesDRN-5137196 The complaint Mr and Mrs Y complain that Evolution Lending Limited irresponsibly lent them a second charge mortgage (secured loan). What happened Mr and Mrs Y have taken out a series of secured loans with Evolution – in September 2016, April 2017, June 2018 and September 202... (5 pages)View decision
