We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5140259
12 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5140259 The complaint and what happened Mr M has complained about Mitsubishi HC Capital UK Plc’s, trading as Novuna Personal Finance, (‘Mitsubishi’) response to a claim .he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of a... (7 pages)View decision -
Decision Reference DRN-5025575
12 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5025575 The complaint Miss M complains that Nationwide Building Society (‘Nationwide’) won’t refund the money she lost when she fell victim to a scam. What happened Miss M’s complaint has been brought by a professional representative. It’s said that in 2020 a friend of Miss M’s had... (6 pages)View decision -
Decision Reference DRN-4738154
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4738154 The complaint Miss R complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the prov... (9 pages)View decision -
Decision Reference DRN-5140596
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5140596 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I issued a provisional decision for this complaint on 29 October 2024. In it I set out the background and my proposed findings. I’ve included a copy of the provisi... (11 pages)View decision -
Decision Reference DRN-4850589
12 Nov 2024 ReAssure Limited UpheldInsuranceDRN-4850589 The complaint The estate of Ms M complains that ReAssure Limited declined a claim she made on a Crisis Cash Cover policy. What happened Ms M had a Crisis Cash Cover policy which included cover for serious and critical illnesses. Ms M was diagnosed with Multiple Sclerosis (MS)... (3 pages)View decision -
Decision Reference DRN-4785695
12 Nov 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4785695 The complaint Dr C complains that Lloyds Bank PLC (‘Lloyds’) won’t refund the remaining funds she lost when she fell victim to a scam. What happened What Dr C says Dr C says that after receiving an inheritance she left her contact details on the websites of some investment ... (6 pages)View decision -
Decision Reference DRN-5139278
12 Nov 2024 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-5139278 The complaint Mr I complains that North Edinburgh and Castle Credit Union Limited trading as Castle Community Bank (CCB) did not respond to his emails appropriately when he was struggling financially. What happened Mr I says that he sent an email to CCB on 5 June 2024 settin... (3 pages)View decision -
Decision Reference DRN-4473768
12 Nov 2024 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-4473768 The complaint Mr W complains that AIB Group (UK) Plc (AIB) won’t refund money he lost in an investment scam. What happened What Mr W says: Mr W was cold called by someone who said she was a broker, and she recommended investing in US oil and gas using an investment firm in S... (6 pages)View decision -
Decision Reference DRN-5139736
12 Nov 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5139736 The complaint Miss J complains that Sainsbury's Bank Plc has treated her unfairly by not letting her access certain online services since her credit card account has been closed. What happened Miss J had a Sainsbury’s credit card. From July 2023 she began exceeding her ... (3 pages)View decision -
Decision Reference DRN-4855057
12 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4855057 The complaint Mr B complains that Santander UK Plc won’t reimburse him after he lost money to an investment – that he now considers to have been a scam. What happened Mr B has explained that he was introduced to an investment opportunity, that I’ll refer to as S, by a friend... (6 pages)View decision
