We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-4727309
24 Apr 2024 MBNA Limited UpheldBanking and PaymentsDRN-4727309 The complaint Mr C complains that MBNA Limited irresponsibly provided him with a credit card account. What happened In December 2017, MBNA opened the account with a credit limit of £1,000. No increases to the limit were applied. In 2023, Mr C complained to MBNA that it had lent... (3 pages)View decision -
Decision Reference DRN-4671365
23 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4671365 The complaint Miss H complains that Santander UK Plc failed to set up her direct debit payment for 15 th of each month which resulted in her missing a payment and having adverse data recorded on her credit file. What happened Miss H holds a credit card account with Santander. T... (2 pages)View decision -
Decision Reference DRN-4686207
23 Apr 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4686207 The complaint Mr M complains that Mulsanne Insurance Company Limited is responsible for mishandling a claim on his commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a van, first registered in late April 2019. Mr M was a dire... (3 pages)View decision -
Decision Reference DRN-4654653
23 Apr 2024 Logic Investments Ltd UpheldPensions and AnnuitiesDRN-4654653 The complaint Mrs G has complained about the advice given to her by Mayfair Capital Ltd (‘Mayfair’) to transfer her personal pension into a self-invested personal pension (‘SIPP’). Mayfair were appointed representatives of Logic Investments Ltd (‘Logic’) at that time. Following... (7 pages)View decision -
Decision Reference DRN-4682428
23 Apr 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4682428 The complaint Miss G has complained that National Savings and Investments (NS&I) didn’t allocate Premium Bonds correctly when she purchased Premium Bonds for her young relatives. What happened Miss G purchased Premium Bonds on 23 November 2022 for a great niece and great ne... (4 pages)View decision -
Decision Reference DRN-4752557
23 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4752557 The complaint The estate of Mrs H, represented by personal representative Mr C, complained about Nationwide Building Society. Nationwide had allowed payments to be made from the late Mrs H’s account, to someone who didn’t have letters of administration for the estate. What happ... (7 pages)View decision -
Decision Reference DRN-4576166
23 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4576166 The complaint Mr C has complained that Creation Consumer Finance Ltd (“Creation”) acted irresponsibly when it provided him with a £2,500 loan in April 2021. Background Mr C applied for a £2,500 loan over 30 months with Creation in April 2021. He has said that at the time he alr... (3 pages)View decision -
Decision Reference DRN-4748902
23 Apr 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4748902 The complaint Miss B complains that a car she acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In January 2023 Miss B was looking for a used car and approached a broker who sourced a car and arranged a condition... (5 pages)View decision -
Decision Reference DRN-4684925
23 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4684925 The complaint Miss D complains that Monzo Bank Ltd won’t refund her after she fell victim to a scam. What happened Both parties are aware of the circumstances of the complaint so I won’t repeat them in full here. But briefly, Miss D has explained that in June 2023, she realised... (4 pages)View decision -
Decision Reference DRN-4541670
23 Apr 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4541670 The complaint A company which I’ll refer to as C complains that ClearBank Limited (‘Tide’) won’t refund a transaction that C didn’t make or authorise. Mr K, who is a director of C, brings this complaint on C’s behalf. What happened C holds a business account with Tide. What Mr ... (4 pages)View decision
