We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4829444
6 Jun 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4829444 The complaint Mr M has complained that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) gave him a loan he couldn’t afford to repay. What happened Tesco gave Mr M a 60-month loan of £15,000 on 12 November 2021. The monthly repayments were £327.68 and the total repayab... (4 pages)View decision -
Decision Reference DRN-4713473
6 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4713473 The complaint Miss A complains that NewDay Ltd trading as Marbles keeps sending her emails with incorrect information in the subject line which causes her panic and severe anxiety. What happened Miss A says that she has been making her monthly repayments to try and start paying... (3 pages)View decision -
Decision Reference DRN-4689199
6 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4689199 The complaint Mr and Mrs C complain that Barclays Bank UK PLC (Barclays) gave them incorrect information on a number of occasions about when they could redeem their mortgage without paying an early repayment charge (ERC). What happened Mr and Mrs C had a mortgage with Barclays.... (4 pages)View decision -
Decision Reference DRN-4837643
6 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4837643 The complaint Mr M complains that Barclays Bank UK PLC (‘Barclays’) closed his bank account without notice. He wants it to be reopened and would also like compensation for the distress and inconvenience he suffered. What happened Mr M said that, in September 2023, he noticed th... (3 pages)View decision -
Decision Reference DRN-3939194
6 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939194 The complaint Mrs J has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4821909
6 Jun 2024 MBNA Limited UpheldBanking and PaymentsDRN-4821909 The complaint Mrs H is complaining about MBNA Limited because she says it lent irresponsibly in providing her with a credit card and credit limit increases she couldn’t afford. What happened In 1998, Mrs H was given a MBNA credit card. The credit limit was subsequently increase... (4 pages)View decision -
Decision Reference DRN-4825506
6 Jun 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4825506 The complaint Metro Bank PLC admitted providing poor service to Mr A when it gave him misinformation after placing a block on his account. Mr A complains that the proposed compensation amount is insufficient redress for everything that happened. What happened Mr A opened a curr... (3 pages)View decision -
Decision Reference DRN-4817045
6 Jun 2024 AXA PPP Healthcare Limited UpheldInsuranceDRN-4817045 The complaint Ms P complains about the way that AXA PPP Healthcare Limited has handled claims she made on a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think ... (5 pages)View decision -
Decision Reference DRN-4837383
6 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4837383 The complaint Mr L complains HSBC UK Bank Plc trading as First Direct didn’t contact him in the fastest way possible to let him know it wanted to check a payment he’d made was genuine. He says that he’s had to pay additional tax as a result and wants compensating. What happened... (4 pages)View decision -
Decision Reference DRN-4809457
6 Jun 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4809457 The complaint K, a limited company, complains that TSB Bank plc didn’t complete a switch of its bank account and provide sufficient support and help. What happened K asked TSB to switch its bank account from a different financial business which I will anonymise here as the ‘old... (2 pages)View decision
