We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-4500432
10 Apr 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4500432 The complaint Miss P complains about the repudiation of her motor insurance claim by Watford Insurance Company Europe Limited. Watford are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents, primarily the appointed ... (3 pages)View decision -
Decision Reference DRN-4372157
10 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4372157 The complaint Mr C, a sole trader, complains that Lloyds Bank Plc’s delays in arranging a new fixed rate means he is now paying more interest on a loan than he should be. What happened Mr C told us: In June 2022, he had an existing loan with Lloyds which he had originally take... (3 pages)View decision -
Decision Reference DRN-4733646
10 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4733646 The complaint Mr A complains that Bank of Scotland plc trading as Halifax blocked a transaction and his account and had to go into branch. He would like compensation for this and the service issues he encountered. What happened The detailed background of this complaint is well ... (3 pages)View decision -
Decision Reference DRN-4663792
10 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4663792 The complaint Mr W has complained about his car insurer Advantage Insurance Company Limited because it didn’t tell him it had received a claim from a third-party driver regarding an incident which Mr W’s partner was at fault for. Mr W’s partner is a named driver on the policy w... (3 pages)View decision -
Decision Reference DRN-4580925
10 Apr 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4580925 The complaint Mr T complains about Tesco Underwriting Limited’s valuation of his car following a claim on his car insurance policy. What happened Mr T’s car was written off by Tesco following an accident. Tesco valued Mr T’s car at £4,675. This included £291 being deducted for ... (3 pages)View decision -
Decision Reference DRN-4589432
10 Apr 2024 AWP P&C S.A. UpheldInsuranceDRN-4589432 The complaint Miss L has complained about her motor warranty provider AWP P&C SA in respect of service received when she broke down, needing her car to be repaired and recovered to her home address. And also because her claim for repair costs was declined. What happened Whi... (3 pages)View decision -
Decision Reference DRN-4689229
10 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4689229 The complaint Mr R complains J.P. Morgan Europe Limited (“JPM”) restricted his accounts without explanation and withheld the funds in them. Mr R says this has caused him distress and inconvenience. What happened Mr R’s accounts were restricted in November 2023 and the funds wer... (2 pages)View decision -
Decision Reference DRN-4725086
10 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4725086 The complaint Mr and Mrs G complain about how Accredited Insurance (Europe) Ltd (AIE) dealt with a claim against their motor insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, in M... (4 pages)View decision -
Decision Reference DRN-4637407
10 Apr 2024 Forester Life Limited UpheldInvestmentsDRN-4637407 The complaint Mr E complains that Forester Life Limited trading as Foresters Financial (“Forester”) provided him with incorrect information about the investment options available in two Child Trust Funds (“CTF”) that he managed on behalf of his children. What happened Mr E was ... (4 pages)View decision -
Decision Reference DRN-4461114
10 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4461114 The complaint Mr M complains that Monzo Bank Ltd (“Monzo”) won’t refund over £6,000 he lost to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr M fell vict... (4 pages)View decision
