We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5136924
12 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5136924 The complaint Mr M complains about U K Insurance Limited’s handling of a claim under his car insurance policy. Mr M has been represented by his son in this complaint, but for ease of reference, I shall refer to anything Mr M’s representative said on his behalf, to have been ... (4 pages)View decision -
Decision Reference DRN-5139853
12 Nov 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5139853 The complaint Mr S complains that BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (”BMWFS”) supplied him with a car that wasn’t of satisfactory quality. What happened In January 2024, Mr S acquired a used car with BMWFS using a hire purchase agreeme... (6 pages)View decision -
Decision Reference DRN-5139820
12 Nov 2024 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5139820 The complaint Mr D complains about Helvetia Global Solutions Limited’s (“Helvetia”) handling of his vehicle breakdown insurance claim. References to Helvetia include its agents. What happened Mr D’s van broke down while he was holidaying in France. He reported this to Helv... (4 pages)View decision -
Decision Reference DRN-5139730
12 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5139730 The complaint Mr M is complaining about NewDay Ltd because he says it lent irresponsibly by providing him with three separate credit cards and increasing the credit limit on each account. What happened Mr M opened the following credit card accounts with NewDay: Aqua – ope... (5 pages)View decision -
Decision Reference DRN-5138468
12 Nov 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-5138468 The complaint Mr H is unhappy Transunion International UK Limited are reporting incorrect information on his credit file, are unfairly holding data about him and that they haven’t added notices of correction (NoC’s) to his credit file. What happened Mr H complained to Trans... (4 pages)View decision -
Decision Reference DRN-4661059
12 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4661059 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) won’t refund transactions he made under duress. What happened In June 2023, Mr G attended a cricket match with a client, after which he went out for drinks. Mr G believes that he was... (7 pages)View decision -
Decision Reference DRN-5138964
12 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5138964 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost after falling victim to a scam. What happened In July 2022, Mrs P saw an advertisement on a social media site which was promoted by a well-known personality and talked about ... (10 pages)View decision -
Decision Reference DRN-4951478
12 Nov 2024 more 2 life Ltd UpheldMortgagesDRN-4951478 The complaint Mr J’s complaint is about a lifetime mortgage he has with more 2 life Ltd (m2l). He is unhappy with how much the property was valued for in 2020, believing it was deliberately undervalued, and this meant that less money was released to him than should have been... (4 pages)View decision -
Decision Reference DRN-5136929
11 Nov 2024 Currensea Limited UpheldBanking and PaymentsDRN-5136929 The complaint Mr B complains that Currensea Limited won’t refund two payments to his account. What happened I issued a provisional decision on this complaint last month in which I described what had happened as follows: “Mr B has an account with Currensea, which is a card ba... (3 pages)View decision -
Decision Reference DRN-5056258
11 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5056258 The complaint Mr and Mrs M have complained that Bank of Scotland plc (trading as Halifax) won’t refund the money they lost in a scam. What happened This complaint surrounds a joint account of Mr and Mrs M’s. But as the events in question happened to Mr M, I’ll mainly be talk... (3 pages)View decision
